Latin America Technical Manager

hace 1 día


Mexico City MOVA TECH A tiempo completo

Job Responsibilities:Technical Training: Conduct online and on-site technical training for LATAM service providers and clients.Spanish Documentation: Prepare all Spanish technical materials (Service Manuals, BOMs, FAQs) for product launches.Daily Tech Support: Provide daily maintenance guidance and remote troubleshooting support to local service providers.Quality Supervision: Supervise service providers' repair quality and conduct regular after-sales system audits.Cross-department Support: Collaborate with Sales and Call Center teams to provide technical support for key accounts and customers. HQ Reporting: Report front-line technical issues and market quality data to Headquarters regularly.KPI Monitoring: Track service KPIs and failure data to improve regional after-sales performance.Product Improvement: Feedback product defects to R&D and Quality departments to drive product upgrades.Video Tutorials: Create and review Spanish product repair/disassembly videos and technical scripts. RequirementsExperience: Minimum 5 years in technical service, field support, or technical training, ideally with Home Appliances, Electronics, or Robotics.Education: Technical background (Engineering degree preferred).Languages (MANDATORY): Fluent Spanish and English (spoken and written). Portuguese is a plus.Technical Skills: Strong knowledge of electro-mechanical systems, complex repair methods, and troubleshooting. Experience with smart/IoT devices is helpful.Travel: Must be willing to travel frequently (30-50%) across Latin America for training and audits



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