Junior Customer Service

hace 1 semana

Palacio de Gobierno Del Estado de Jalisco, México GlobalLogic A tiempo completo

About the RoleAs a Customer Support Specialist, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you'll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to cross-functional teams, and developing valuable, transferable skills within the SaaS industry. What You'll DoRespond to and resolve customer inquiries of varying complexity within established SLAs.Deliver a positive, customer-centric approach to issue resolution.Manage and document customer cases, updates, and tasks in our ticketing system.Review and process customer forms and documentation.Serve as a Subject Matter Expert (SME) for designated products and support processes.Collaborate with Product, Customer Success, Account Management, and other internal teams.Bring ideas to the table to improve processes and enhance the customer experience. What We're Looking For1–3 years of experience in customer support (preferably in B2B or SaaS environments).Advanced English communication skills (written and verbal) — required.Exceptional communication and the ability to simplify technical or complex concepts.Fluency in French and/or Spanish is a strong plus (read, speak, write).Experience with Zendesk or similar ticketing platforms is a plus.Positive, adaptable attitude with an enthusiastic presence.Strong organizational skills and high attention to detail.Ability to prioritize tasks and work with a sense of urgency under tight deadlines.Team-oriented mindset with a willingness to support tasks of any size.Creative, analytical problem-solving approach.Proficiency in Microsoft Office Suite. Why Join UsBe part of a growing SaaS company with real opportunities to learn and advance.Work closely with a collaborative and supportive team.Make a meaningful impact on the daily experience of thousands of users.Gain exposure to cross-functional teams and develop skills that grow with your career.Hybrid work model based in Guadalajara.About GlobalLogicGlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.Benefits12 vacation days (50% paid)Major medical insurance + life insurance30 days of year-end bonus (Aguinaldo) 13% savings fundGrocery + restaurant vouchers Gym Pass

  • Customer Service Representative

    hace 6 días

    Palacio de Gobierno Del Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Role: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers' perspective showing empathy. • Active listening to fully engage the customer...

  • Customer Service Representative

    hace 6 días

    Palacio de Gobierno Del Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Role: Customer Service RepresentativeRole Type: Full time, On-siteLocation: Guadalajara, MexicoKey Skills:• Advanced English communication skills,• Proven Customer Support experience or experience as Client Service Representative,• Ability to appreciate the customers' perspective showing empathy,• Active listening to fully engage the customer with...

  • Customer Service Representative

    hace 6 días

    Palacio de Gobierno Del Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Role: Customer Service RepresentativeRole Type: Full time, On-siteLocation: Guadalajara, Mexico• Advanced proficiency in English Key Skills: • Advanced English communication skills• Proven Customer Support experience or experience as Client Service Representative• Ability to appreciate the customers' perspective showing empathy.• Active listening...

  • Customer Service Representative

    hace 6 días

    Palacio de Gobierno Del Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Customer Service Representative

    hace 1 semana

    Palacio de Gobierno Del Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Tata Consultancy Services (TCS) Mexico is hiring for the role of: Customer Service Representative – English Speaking (Onsite, Guadalajara) Location: Guadalajara, Jalisco (Work from Office – 5 days a week) Experience: 0–1 year in Customer Service / BPS / Call Center️ Requirement: Good English communication skillsWhat you'll do: Handle customer...

  • Customer Service Representative

    hace 12 horas

    Palacio de Gobierno Del Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Job Role: Customer Service RepresentativeWork Model: OnsiteJob Description:At least 1 year' of relevant work experienceExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize work

  • Customer Service Representative

    hace 2 semanas

    Palacio de Gobierno Del Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Role : Customer Service RepresentativeLocation : Guadalajara( Onsite)Years of Experience : 1+YearsThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions...

  • Customer Service Representative

    hace 2 semanas

    Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Role: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico • Advanced proficiency in English Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers' perspective showing empathy. • Active...

  • Junior Customer Support Analyst

    hace 1 semana

    Palacio de Gobierno Del Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    Join one of the biggest IT Services companies in the world! Here you can transform your career! Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our...

  • Customer Service Representative

    hace 7 días

    Estado de Jalisco, México Tata Consultancy Services A tiempo completo

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Qualifications At least 1 year relevant work experience in Customer Service Advance English is Mandatory