Social Media Agent

hace 5 días

Ciudad Juárez, México Hays A tiempo completo

Modalidad Híbrida: en Polanco CDMXTheSocial media agentprovides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency.Reporting to theManager, Consumer Engagement Centre, the Consumer Support Representative executes daily operational priorities, resolves routine and moderately complex inquiries, and supports team objectives to deliver a high-quality consumer experience.The role contributes to a collaborative, consumer-focused environment, ensuring all interactions are handled professionally and efficiently while supporting continuous improvement initiatives and knowledge sharing.Handle consumer inquiries accurately and efficiently across multiple channels (phone, chat, email, social).Document all interactions, complaints, and actions taken, maintaining up-to-date records.Follow standard operating procedures, escalation frameworks, and workflow guidelines.Meet individual productivity and service level expectations consistently.Deliver empathetic, accurate, and brand-aligned service in every interaction.Identify common issues and escalate appropriately to Senior Representatives or Managers.Contribute to the quality and accuracy of responses, ensuring customer satisfaction.Support routine resolution of complaints and inquiries to enhance loyalty and trust.-REQUERIMIENTOS:-experiencia de atención a cliente a través de CRMs para varios medios sociales-Inglés avanzado-Ir tres veces a la semana a oficina (Polanco)

  • Social Media Agent

    hace 5 días

    Ciudad Juárez, México Hays A tiempo completo

    Modalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager,...

  • Social Media Agent

    hace 2 semanas

    Juárez, Juárez, Chih., México Hays A tiempo completo

    Modalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager,...

  • Social Media Marketing Strategist- Remote International

    hace 1 semana

    Ciudad de México Social Imprint Agency A tiempo completo

    **Job Title**: Social Media Marketing Strategist (Remote - International) **Position Overview**: The Social Media Marketing Strategist at Social Imprint is a dynamic role, blending creativity with strategic execution. You will be responsible for managing client relationships, developing innovative social media strategies, and executing them to deliver...

  • Creative Copy Writer For Social Media

    hace 7 días

    Ciudad de México, Ciudad de México Social Imprint Agency A tiempo completo

    CREATIVE COPYWRITERAs a Creative Copywriter atSocial Imprint, youll craft the words that bring our clients brands to life online. Youll write scroll-stopping captions, engaging hooks for Reels, and content that connects all tailored to top-performing real estate professionals. Your mission is to make every post feel personal, on-brand, and designed to grab...

  • Social Media Community Manager

    hace 6 días

    Ciudad de México Social Element A tiempo completo

    Where: Remote from Mexico Type: Freelance (self-employed) **Join Us at Social Element!**: Founded 24 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone. To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections...

  • Social Media Marketing Lead

    hace 4 semanas

    Ciudad Juárez, México Datamark, Inc. A tiempo completo

    **DATAMARK, Inc. is seeking a talented and innovative Social Media Marketing Lead to take charge of our social media strategies and elevate our online presence.** In this role, you will be responsible for developing, implementing, and managing our social media marketing strategy to enhance brand awareness and drive engagement with our target audience in the...

  • Social Media Manager

    hace 6 minutos

    Ciudad Juárez, México WeTrade Global A tiempo completo

    In Trust We Succeed: Join us as an Social Media Manager!WeTrade Global, established in 2015, is an award-winning broker dedicated to cultivating confidence and trust among traders worldwide by offering a diverse range of financial products. We are still expanding globally, committed to bringing innovative solutions and new opportunities to traders around the...

  • / Agentes Telefónicos para Redes Sociales

    hace 1 semana

    Benito Juárez, CDMX, México Eficasia A tiempo completo

    Agente Telefónico Redes Sociales EFICASIA. Contact Center, Colonia del Valle, CDMX. FUNCIONES: Brindará atención y orientación a los usuarios a través de medios digitales y redes sociales (FB, Twitter, Instagram, whatsapp, Correo, Chat) **Requisitos**: - Bachillerato concluido con Certificado - Experiência mínima de 6 meses en ATC en Call Center...

  • Social Media Specialist

    hace 2 semanas

    Ciudad Juárez, México BairesDev A tiempo completo

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.Social Media Specialist at...

  • Social Media Manager

    hace 3 semanas

    Juárez, México Seicento Makeup School A tiempo completo

    **SOCIAL MEDIA MANAGER****LUGAR DE TRABAJO**LONDRES 102. COL. JUÁREZ, ALCALDÍA CUAUHTÉMOC, C.P. 06600,CDMX**TIPO DE PUESTO**:TIEMPO COMPLETO9:00 AM A 6:00 PMDÍAS LABORABLES:6**SUELDO**:**$14,500 a 17,000 BRUTOS MENSUALES****PRESTACIONES**:- Prestaciones de Ley- Opción a contrato indefinido- Teléfono empresarial**Perfil**:- Licenciatura en...