Social Media Agent

hace 12 horas

Juárez Juárez Chih, México Hays A tiempo completo

Modalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager, Consumer Engagement Centre, the Consumer Support Representative executes daily operational priorities, resolves routine and moderately complex inquiries, and supports team objectives to deliver a high-quality consumer experience. The role contributes to a collaborative, consumer-focused environment, ensuring all interactions are handled professionally and efficiently while supporting continuous improvement initiatives and knowledge sharing. - Handle consumer inquiries accurately and efficiently across multiple channels (phone, chat, email, social). Document all interactions, complaints, and actions taken, maintaining up-to-date records. Follow standard operating procedures, escalation frameworks, and workflow guidelines. Meet individual productivity and service level expectations consistently. Deliver empathetic, accurate, and brand-aligned service in every interaction. Identify common issues and escalate appropriately to Senior Representatives or Managers. Contribute to the quality and accuracy of responses, ensuring customer satisfaction. Support routine resolution of complaints and inquiries to enhance loyalty and trust. -REQUERIMIENTOS: -experiencia de atención a cliente a través de CRMs para varios medios sociales -Inglés avanzado -Ir tres veces a la semana a oficina (Polanco)

  • Social Media Agent

    hace 12 horas

    Juárez, Juárez, Chih., México Hays A tiempo completo

    Modalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager,...

  • Social Media Agent

    hace 3 días

    Ciudad Juárez, México Hays A tiempo completo

    Modalidad Híbrida: en Polanco CDMX The Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency. Reporting to the Manager,...

  • Social Media Agent

    hace 2 días

    Ciudad Juárez, México Hays A tiempo completo

    Modalidad Híbrida: en Polanco CDMXThe Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency.Reporting to the Manager,...

  • Social Media Coordinator

    hace 1 semana

    Juárez, Juárez, Chih., México Storm Ideas A tiempo completo

    USD 18,000 to USD 22,000 salary on a full time, contractor contract Fully remote working! Working with globally recognisable brands in US Entertainment Working with the latest hardware, tech stack and tools ️ Access to benefits (country dependent ) Who We Are At Storm Ideas, we supercharge the digital presence of some of the biggest names in US TV and...

  • Social Media Manager

    hace 3 semanas

    Juárez, Juárez, Chih., México WeTrade Global A tiempo completo

    Join us as an Social Media Manager! WeTrade Global, established in 2015, is an award-winning broker dedicated to cultivating confidence and trust among traders worldwide by offering a diverse range of financial products. We're seeking a dynamic and creative Social Media Manager to lead our digital presence across multiple platforms and build strategic...

  • Social Media Manager

    hace 2 días

    Juárez, Juárez, Chih., México EssentiallySports A tiempo completo

    Social Media Associate Location: Remote Type: Full-time About EssentiallySports EssentiallySports is hiring a Social Media Associate to join its energetic and passionate US Sports team! EssentiallySports is one of the leading sports entertainment digital media publications in the world, garnering 50M+ pageviews every month and continuing to grow rapidly....

  • Social Media Account Coordinator

    hace 12 horas

    Juárez, Juárez, Chih., México Dawning Digital A tiempo completo

    Social Media Account Coordinator (Remote)Job description Do you scroll TikTok in your sleep, mentally rewrite captions, and instantly know which posts are gonna flop (and how to fix them)? Dawning Digital is looking for a creative, strategic, and detail-obsessed Social Media Account Coordinator who lives and breathes social media. You'll be the genius behind...

  • Social Media Manager, Content

    hace 2 semanas

    Juárez, Juárez, Chih., México Great Marketing AI A tiempo completo

    ELITE SOCIAL MEDIA MANAGER WANTED (This Role Won't Be Open For Long) 🚨 At Great Marketing AI , we don't just "post content"; we engineer viral loops and brand authority. Founded by UC Berkeley grads and a former Microsoft engineer, we’ve grown over 1,000% in a single year by blending high-level AI with deep funnel strategy. We’ve partnered with icons...

  • Social Media Specialist, Branded Content

    hace 3 semanas

    Juárez, Juárez, Chih., México Publicis Groupe México A tiempo completo

    Descripción de la empresa: Publicis Groupe México es una destacada agencia de publicidad y comunicación integral que ofrece soluciones creativas y estratégicas en marketing digital, medios y relaciones públicas. Parte del conglomerado global Publicis Groupe, se especializa en innovar y conectar marcas con sus audiencias a través de campañas efectivas...

  • Social Media Manager(Mexico

    hace 4 días

    Juárez, Juárez, Chih., México Fastlane A tiempo completo

    We are looking for an experienced Social Media Manager to lead strategy, content, influencers, and community growth for our tech and lifestyle brands across Mexico and LATAM. This role combines strategy + hands-on execution and requires deep understanding of Mexico's digital culture and gaming/tech audiences. Responsibilities - Develop and execute localized...