Online engineer

hace 4 horas


Chihuahua City, México Reesmarx A tiempo completo

Customer Enablement Engineer – Mexico (Mexico City)SummaryThe Enablement Engineer (EE) supports prospects, partners, and customers during pre-sales, trials, onboarding, and upsell activities. This role works closely with Sales and Service Delivery to show the company's value, remove technical obstacles, and help customers succeed throughout their lifecycle.Introduce & Demonstrate Company to Prospects & PartnersDefine & Confirm Technical Requirements for Trials, POVs, & OnboardingLead POVs & Ensure Technical SuccessSupport Adoption & Upsells through Onboarding, Training, & New Product IntroductionsRepresent Customer Needs Internally with Product, Sales, & Service Delivery TeamsAreas of ResponsibilityPre-Sales, Trials, Training, Onboarding, Partner Enablement, Upsell Enablement, POV LeadershipDirect ReportHead of Enablement EngineeringKey ResponsibilitiesDomain ExpertDeliver Company Demos & Technical PresentationsTrain Partners & Sales Teams on Product Positioning & Technical UsageMaintain CDA Templates, RFP Materials, & Enablement AssetsRepresent Company at Partner Events, Webinars, & Industry SessionsTest Company Features, Report Bugs, & Provide Feedback to Improve Product QualityScope & Pre-Sales EngagementDocument Customer Technical Requirements in Hub SpotCreate & Review Scopes for Trials & POVs with LeadershipEnsure Required CRM Fields are Accurate & Up-to-DateProof-of-Value (POV) LeadershipLead POV Kickoff Meetings & Align on Goals & ExpectationsRegister & Manage POVs on TotangoCoordinate with SDEs for Technical SetupRun POV Workshops & Final Review SessionsStay Engaged with Prospects During Trials & Escalate Issues when NeededSales & Upsell SupportSupport Sales Representatives by Verifying Quote Scope when NeededJoin Pricing or Commercial Discussions when Technical Scope Impacts StrategyExplain Company's Technical Value During Customer MeetingsSupport Upsell Trials & new Product EnablementOnboarding & Go-LivesLead Onboarding Kickoffs, Workshops, & Training SessionsTrack Onboarding Progress in TotangoWork with SDEs During Go-Lives (Lead Complex Cases & Support Standard Ones)Promote the Enablement FunctionCreate Training Materials & Onboarding ContentDeliver Ongoing Enablement for Partners & ResellersActs as a Trusted Technical Contact for Customers Adopting New FeaturesHandoff Model with Service DeliveryTrials:EE defines scope, leads workshops, and manages customer engagement. SDE handles technical setup and tickets.Onboarding:EE leads kickoffs and workshops. SDE takes long-term technical ownership afterward.Go-Lives:EE supports selected key accounts. SDE leads standard go-lives. SDETL supports escalations.


  • O365 engineer exchange

    hace 4 horas


    Chihuahua City, México Hitachi Digital A tiempo completo

    Our CompanyWe're Hitachi Digital, a company at the forefront of digital transformation and the fastest‐growing division of the Hitachi Group. We play a crucial role in the company's strategy and ambition to become a premier global player in the fast‐moving digital transformation market.Our group companies — including Global Logic, Hitachi...

  • Support engineer

    hace 4 horas


    Chihuahua City, México Auxis A tiempo completo

    Role purpose:Deliver superior technical consulting to customers via telephone/email/online meetings to resolve technical issues through troubleshooting and identifying the root cause of the issue.


  • Mexico City Udemy A tiempo completo

    A leading online learning platform is seeking a Staff Software Engineer to design and implement features using ReactJS, Typescript, and GraphQL. You will work on complex projects to ensure optimization and a high-quality user experience. The role offers a competitive salary range from $1,440,000 to $1,800,000 MXN, reflecting your expertise in navigating...

  • Engineer (part-time)

    hace 1 semana


    Zacatecas City, México Johnson Electric A tiempo completo

    Join Our Team as a Launch Engineer at Johnson Electric! As our next Launch Engineer , you'll be part of the Launch/Project Management team supporting manufacturing operations to deliver automotive and industrial parts. You will ensure all project deliverables meet timelines, business objectives, and customer requirements. Opportunities to participate in...


  • Mexico City Western Governors University A tiempo completo

    A leading online university is seeking a Senior Software Engineer to develop and maintain web applications. This remote position in Mexico requires at least 6 years of software development experience, proficiency in Java, and the ability to work effectively in Agile environments. Responsibilities include optimizing performance and integrating third-party...


  • Mexico City Kinsta A tiempo completo

    A leading managed hosting provider in Mexico City is hiring a Support Engineer to deliver world-class technical support through live chat. You will take ownership of customer issues and work towards their resolution while continuously improving your own skills. Successful candidates will be fluent in English, possess excellent communication skills, and have...


  • Mexico City Ottomatik.io A tiempo completo

    A leading online gallery platform is seeking a Business Operations Engineer for remote work based in Latin America. The role requires expertise in integrations, APIs, and backend systems management. You will be responsible for ensuring the smooth operation of tools that enhance sales and operations. Strong English communication skills and a background in...

  • Support engineer

    hace 4 horas


    Chihuahua City, México Auxis A tiempo completo

    Role purpose:Deliver superior technical consulting to customers via telephone/email/online meetings to resolve technical issues through troubleshooting and identifying the root cause of the issue.ResponsibilitiesManage customer support cases: Promptly reply to customers, collect customer architecture information, analyze logs, identify issues, and provide...


  • Mexico City Western Governors University A tiempo completo

    A leading online university is seeking a Senior Software Engineer with experience in developing web applications and services using Java. Responsibilities include optimizing performance and integrating third-party products. Candidates should have at least 6 years of software development experience, proficiency in cloud services like AWS, and work well in...


  • Mexico City Western Governors University A tiempo completo

    A leading online university is seeking a Staff Software Engineer to develop innovative web applications and services. The role demands strong full-stack development skills, particularly in Java and technologies such as React and Node.js. Collaboration within Agile teams is essential, along with excellent communication skills. This is a remote position within...