Support engineer
hace 2 horas
Role purpose:Deliver superior technical consulting to customers via telephone/email/online meetings to resolve technical issues through troubleshooting and identifying the root cause of the issue.ResponsibilitiesManage customer support cases: Promptly reply to customers, collect customer architecture information, analyze logs, identify issues, and provide the best solutionsBe able to explain complex technical concepts, both at high and low levelsDevelop in-depth knowledge of Radiant Logic products and other technologies that interact with them, such as directory servers, databases, and networking toolsReproduce customer issues in the lab using the appropriate platformTest product functionalityDocument and report issues to the Development team; ensure issues are resolvedCollaborate with global team members to review customer issues and increase technical skillsSkills and ExperienceBS or MS in CS/CIS or equivalent knowledge/experiencePractical knowledge of Java, J2 EE, and SQL programmingGood written and verbal communication skillsExcellent problem-solving and root cause analysis skillsExcellent customer service skills and/or Help Desk experienceLanguage skills: English and French
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Engineer - Support
hace 2 semanas
Mexico City Optiva A tiempo completoOverview It\'s fun to work in a company where people truly BELIEVE in what they\'re doing! We\'re committed to bringing passion and customer focus to the business. The company\u2019s explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We\u2019re one of the few...
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Engineer - Support
hace 2 semanas
Mexico City Optiva A tiempo completoOverview It\'s fun to work in a company where people truly BELIEVE in what they\'re doing! We\'re committed to bringing passion and customer focus to the business. The company\u2019s explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We\u2019re one of the few...
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Application Support Engineer
hace 2 semanas
Mexico City Cyferd Inc. A tiempo completoCyferd is a fast-growing technology company offering a Composable Solutions Platform that enables businesses to create interconnected applications easily. We develop innovative solutions designed to help organizations work smarter, faster, and more efficiently. As we scale, we are looking for an experienced and driven individual to join the Customer Success...
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Application Support Engineer
hace 2 semanas
Mexico City Cyferd Inc. A tiempo completoCyferd is a fast-growing technology company offering a Composable Solutions Platform that enables businesses to create interconnected applications easily. We develop innovative solutions designed to help organizations work smarter, faster, and more efficiently. As we scale, we are looking for an experienced and driven individual to join the Customer Success...
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Technical Support Engineer
hace 2 semanas
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...
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Technical Support Engineer
hace 2 semanas
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...
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Technical Support Engineer
hace 1 día
Mexico City Harry James Group A tiempo completoThe Harry James Group is working in partnership with a sustainable energy company, looking for a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this global customer-driven organization, working with high...
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Technical Support Engineer
hace 2 semanas
Mexico City Harry James Group A tiempo completoThe Harry James Group is working in partnership with a sustainable energy company, looking for a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this global customer-driven organization, working with high...
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Technical Support Engineer
hace 2 semanas
Mexico City TK Recruitment A tiempo completoOverviewMy client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.RoleYou will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...
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Support Engineer
hace 2 semanas
Mexico City Kinsta A tiempo completoKinsta is one of the top-managed WordPress hosting companies with a growing club of 120,000 businesses including startups, universities, and Fortune 500 firms. We’re motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers. That’s because to us each day is a chance to grow. As a team we continuously inspire...
