Social media agent
hace 2 días
Modalidad Híbrida: en Polanco CDMXThe Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency.Reporting to the Manager, Consumer Engagement Centre , the Consumer Support Representative executes daily operational priorities, resolves routine and moderately complex inquiries, and supports team objectives to deliver a high-quality consumer experience.The role contributes to a collaborative, consumer-focused environment, ensuring all interactions are handled professionally and efficiently while supporting continuous improvement initiatives and knowledge sharing.- Handle consumer inquiries accurately and efficiently across multiple channels (phone, chat, email, social).Document all interactions, complaints, and actions taken, maintaining up-to-date records.Follow standard operating procedures, escalation frameworks, and workflow guidelines.Meet individual productivity and service level expectations consistently.Deliver empathetic, accurate, and brand-aligned service in every interaction.Identify common issues and escalate appropriately to Senior Representatives or Managers.Contribute to the quality and accuracy of responses, ensuring customer satisfaction.Support routine resolution of complaints and inquiries to enhance loyalty and trust.- REQUERIMIENTOS :-experiencia de atención a cliente a través de CRMs para varios medios sociales-Inglés avanzado
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Social Media Manager
hace 7 días
Mexico City Agent A tiempo completoJob Title: Social Media Manager Type: Full-Time, Remote Salary: $1,600 - $2,500 (based on experience and ability to take on a broader scope of work) Location: Latin America Company Overview We are a dynamic organization operating across two brands: a leading craft beer franchise with locations across Florida and an innovative e-commerce supplements company...
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Social Media Manager
hace 1 semana
Mexico City Agent A tiempo completoJob Title: Social Media Manager Type: Full-Time, Remote Salary: $1,600 - $2,500 (based on experience and ability to take on a broader scope of work) Location: Latin America Company Overview We are a dynamic organization operating across two brands: a leading craft beer franchise with locations across Florida and an innovative e-commerce supplements company...
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Senior Social Media Manager — DTC
hace 7 días
Mexico City Agent A tiempo completoA dynamic organization is looking for an experienced Social Media Manager to lead social media strategies and content creation for multiple brands. This remote position requires 3+ years of experience in social media management, strong content creation skills, and the ability to engage with diverse audiences. You will manage community engagement, collaborate...
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Social Media Manager
hace 7 días
Mexico City Agent Careers A tiempo completoSocial Media Manager (DTC/Ecommerce) Job Title: Social Media ManagerType: Full‑Time, RemoteSalary: $1,600 - $2,500 (based on experience and ability to take on a broader scope of work)Location: Latin America Company Overview: We are a dynamic organization operating across two brands: a leading craft beer franchise with locations across Florida and an...
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Social Media Manager
hace 1 semana
Mexico City Agent Careers A tiempo completoSocial Media Manager (DTC/Ecommerce) Job Title: Social Media ManagerType: Full‑Time, RemoteSalary: $1,600 - $2,500 (based on experience and ability to take on a broader scope of work)Location: Latin America Company Overview: We are a dynamic organization operating across two brands: a leading craft beer franchise with locations across Florida and an...
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Remote Social Media Lead for DTC
hace 7 días
Mexico City Agent Careers A tiempo completoA dynamic organization is seeking a Social Media Manager to enhance brand engagement across multiple platforms. The role involves crafting compelling content, executing social media strategies, and managing TikTok accounts. Ideal candidates will have over 3 years of experience in social media management, excellent communication skills, and creative...
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Social media agent
hace 2 días
Chihuahua City, México Hays A tiempo completoModalidad Híbrida: en Polanco CDMXTheSocial media agentprovides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency.Reporting to theManager, Consumer...
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Social Media Agent
hace 5 días
Mexico City Hays A tiempo completoModalidad Híbrida: en Polanco CDMXThe Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency.Reporting to the Manager,...
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Social Media Agent
hace 5 días
Mexico City Hays A tiempo completoModalidad Híbrida: en Polanco CDMXThe Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency.Reporting to the Manager,...
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Social Media Agent
hace 4 días
Mexico City Hays A tiempo completoModalidad Híbrida: en Polanco CDMXThe Social media agent provides frontline support for consumer inquiries across voice, digital, and social channels. The role ensures timely, accurate, and consistent service, addressing consumer questions, concerns, and complaints while maintaining brand standards and operational efficiency.Reporting to the Manager,...
