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Support engineer/implementation engineer
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Duration:Fixed TermExperience Level:3–5 yearsLocation:Onsite – MonterreyOverview:We are seeking an MES Support Engineer with strong expertise inIgnitionandMicrosoft SQLto provide onsite support for MES applications. This role is ideal for professionals who excel in troubleshooting, proactive issue resolution, and ensuring smooth operations in manufacturing environments.Key Responsibilities:Provide day-to-day onsite support for MES applications at the customer's location (7:00 AM – 4:00 PM).Troubleshoot and resolve production issues promptly and effectively.Utilize Ignition and Microsoft SQL skills to maintain and improve application performance.Collaborate with customers and internal teams to address support requirements.Use ticketing tools likeService NowandJirato track and manage support tickets.Communicate clearly with stakeholders regarding issue status and resolutions.Continuously monitor MES application health and suggest improvements.Maintain documentation related to support activities and issue resolutions.Role Expectations:Proactive approach to identifying and resolving production issues.Strong communication and stakeholder management skills.Ability to work independently and ensure minimal downtime for MES applications.Qualifications:~3–5 years of hands-on experience or strong knowledge inIgnitionandMicrosoft SQL.~ Familiarity withPerspective/Vision modulesin Ignition.~ Prior experience in support projects is mandatory.~ Knowledge of MES and manufacturing processes is a plus.~ Experience with ticketing tools such asService NowandJirais desirable.Our Benefits:~100% payroll~ Major Medical Insurance~ Visual and Dental Insurance~ Life Insurance~3% Food Coupons~12 vacation days~15 days Christmas Bonus (aguinaldo)~25% Vacation Bonus (prima vacacional)~ IMSS/ AFORE/INFONAVIT~ Home Office Bonus
