Chief operating officer
hace 3 días
About the RoleWe're seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it's for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently.Key ResponsibilitiesDepartmental Oversight:Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience.Ensure KPI tracking, data visibility, and accountability in each department.Process & Systems Leadership:Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (e.g., Lead Docket, Filevine, Ring Central, Call Rail, G Suite).Optimize workflow automation and collaboration between Intake, CM, and Medical teams.People Management & Performance:Hire, onboard, and coach department leads and hold them to performance-based metrics.Establish structured onboarding, cross-training, and succession planning systems.Medical & Vendor Negotiation:Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined.Manage investigation resources, vendor contracts, and vendor KPI evaluation.Operational Reporting & Decision Support:Build dashboards in Looker Studio, track progress against KPIs, and support CEO in decision-making.Present weekly scorecards across departments and identify areas of underperformance.What Success Looks Like90%+ of department KPIs hit consistentlyIncreased case velocity without reducing settlement valueMedical spend per case reduced by [X]% through better negotiationInvestigations completed inHigh team engagement, low turnover, clear org chart with successors in placeCEO involvement in ops reduced by 75%Required Skills & Experience7+ years as COO or Director of Operations in a personal injury law firmDeep knowledge of intakes, CM, litigation, medical records, investigationsExperience with KPIs, process mapping, automation toolsPrior ownership of law firm P&L, budgeting, and staffing plansSkilled in medical negotiations, lien reductions, and cost controlHigh emotional intelligence with zero micromanagement neededStrong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, Ring Central, etc.)Preferred Tools & PlatformsFilevine, Lead Docket, Ring Central, Call RailGoogle Workspace, Asana, Zapier, Looker StudioBamboo HR, Test Gorilla, Talent LMSSoft Skills & Personality FitStrategic operator with a bias for actionCan teach others, not just do the workCalm under pressure, direct communicatorHolds teams accountable while building moraleOperates with CEO-mindset and owner mentality
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Chief Operating Officer
hace 4 semanas
Tijuana, México Rm Staffing B.V. A tiempo completoPosition OverviewWe are seeking a Chief Operating Officer (COO) for overseeing the day-to-day administrative and operational functions of the business.Reporting directly to the CEO, the COO ensures the company executes its strategy efficiently, drives operational scalability, and maintains a high-performance culture across all departments.Key...
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Chief Operating Officer
hace 3 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the RoleWe’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has...
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Chief Operating Officer
hace 3 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has...
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Chief Operating Officer
hace 3 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the RoleWe’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has...
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Chief Operating Officer
hace 3 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the RoleWe’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has...
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Chief Operating Officer
hace 3 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm . You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has...
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Chief Operating Officer
hace 4 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the RoleWe're seeking a high-performing COO with deep operational experience inside a personal injury law firm.You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals.This is not a learning position — it's for someone who has already...
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Chief Operating Officer
hace 6 días
Tijuana, México Legal Management Group A tiempo completoAbout the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position— it’s for someone who has...
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Chief Operating Officer
hace 4 días
Tijuana, México Legal Management Group A tiempo completoAbout the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position— it’s for someone who has...
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Chief Operating Officer
hace 2 días
Tijuana, México Legal Management Group A tiempo completoAbout the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm . You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has...
