Chief Operating Officer
hace 4 semanas
About the Role
We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently.
Key Responsibilities
Departmental Oversight:
- Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience.
- Ensure KPI tracking, data visibility, and accountability in each department.
Process & Systems Leadership:
- Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (e.g., Lead Docket, Filevine, RingCentral, CallRail, G Suite).
- Optimize workflow automation and collaboration between Intake, CM, and Medical teams.
People Management & Performance:
- Hire, onboard, and coach department leads and hold them to performance-based metrics.
- Establish structured onboarding, cross-training, and succession planning systems.
Medical & Vendor Negotiation:
- Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined.
- Manage investigation resources, vendor contracts, and vendor KPI evaluation.
Operational Reporting & Decision Support:
- Build dashboards in Looker Studio, track progress against KPIs, and support CEO in decision-making.
- Present weekly scorecards across departments and identify areas of underperformance.
What Success Looks Like
- 90%+ of department KPIs hit consistently
- Increased case velocity without reducing settlement value
- Medical spend per case reduced by [X]% through better negotiation
- Investigations completed in
- High team engagement, low turnover, clear org chart with successors in place
- CEO involvement in ops reduced by 75%
Required Skills & Experience
- 7+ years as COO or Director of Operations in a personal injury law firm
- Deep knowledge of intakes, CM, litigation, medical records, investigations
- Experience with KPIs, process mapping, automation tools
- Prior ownership of law firm P&L, budgeting, and staffing plans
- Skilled in medical negotiations, lien reductions, and cost control
- High emotional intelligence with zero micromanagement needed
- Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.)
Preferred Tools & Platforms
- Filevine, Lead Docket, RingCentral, CallRail
- Google Workspace, Asana, Zapier, Looker Studio
- BambooHR, TestGorilla, TalentLMS
Soft Skills & Personality Fit
- Strategic operator with a bias for action
- Can teach others, not just do the work
- Calm under pressure, direct communicator
- Holds teams accountable while building morale
- Operates with CEO-mindset and owner mentality
-
Chief Operating Officer
hace 4 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the RoleWe’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has...
-
Chief Operating Officer
hace 4 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the RoleWe’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has...
-
Chief Operating Officer
hace 4 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the RoleWe’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has...
-
Chief Operating Officer
hace 4 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm . You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has...
-
Chief Operating Officer
hace 2 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position— it’s for someone who has...
-
Chief Operating Officer
hace 2 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position— it’s for someone who has...
-
Chief operating officer
hace 1 semana
Tijuana, México Legal Management Group A tiempo completoAbout the RoleWe're seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it's for someone who has already...
-
Chief Operating Officer
hace 1 semana
Tijuana, México Legal Management Group A tiempo completoAbout the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm . You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has...
-
Chief Operating Officer
hace 6 días
Tijuana, Baja California, México Legal Management Group A tiempo completoAbout the RoleWe're seeking ahigh-performing COOwith deep operational experience inside apersonal injury law firm. You will act as thesecond-in-command to the CEOand run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This isnot a learning position— it's for someone who has already operated...
-
Chief Operating Officer
hace 4 semanas
Tijuana, B.C., México Legal Management Group A tiempo completoAbout the Role We're seeking a high-performing COO with deep operational experience inside a personal injury law firm . You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it's for someone who has already...
