Senior CX Journey Owner — End-to-End Experience

Hace 5 días

Mexico City Capgemini Jornada completa

FBS is seeking an experienced customer experience leader who owns multiple journey areas from start to finish and acts as the decision-maker for journey performance. You will work independently, lead projects, and coach team members while aligning journey strategies with business goals and senior leadership expectations.

You will analyze end-to-end journeys, synthesize customer feedback into actionable recommendations, and track KPIs and OKRs to drive ongoing improvements.