Senior CX Journey Owner — End-to-End Experience
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Al continuar, aceptas nuestros Términos & Política de Privacidad.
FBS is seeking an experienced customer experience leader who owns multiple journey areas from start to finish and acts as the decision-maker for journey performance. You will work independently, lead projects, and coach team members while aligning journey strategies with business goals and senior leadership expectations.
You will analyze end-to-end journeys, synthesize customer feedback into actionable recommendations, and track KPIs and OKRs to drive ongoing improvements.