Customer support manager
hace 4 días
As part of our ongoing commitment to excellence and global talent solutions,Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to support their growth and operations.based, technology-driven company operating at the intersection ofeducation and healthcare. Dysolve leverages advanced AI solutions to support individuals facing complex and debilitating disorders through innovative, evidence-based approaches.This role offers a unique opportunity to work within a mission-driveneducation and healthcare environment while being employed and supported by Adlecta's global team.Role OverviewTheCustomer Support Manager is responsible for leading, developing, and overseeing the customer support function supporting Dysolve. This role ensures that customer support agents deliver exceptional, compliant, and empathetic service across all communication channels while meeting quality, performance, sales, retention, and insight-gathering objectives.The manager acts as a key link between frontline support agents, Adlecta leadership, and Dysolve stakeholders, ensuring consistency, scalability, continuous improvement of customer experience operations, and effective collection of customer feedback to informmarketing research and product development.Full-time, remote positionMonday to Friday, 10:00 AM – 6:00 PM Eastern Time (ET)Key Responsibilities Team Leadership & PerformanceLead, coach, and manage a team of Customer Experience Specialists.Oversee onboarding, training, and continuous development of support agents.Conduct regular performance reviews, feedback sessions, and improvement plans.Operations & Quality AssuranceReview calls, emails, chats, and CRM records to ensure accuracy, tone, and adherence to guidelines.Support agents in handling complex, sensitive, or escalated customer cases.Identify recurring issues, quality gaps, or training needs and implement corrective actions.Ensure complete, accurate, and timely documentation in Salesforce and related systems.Establish clear processes for customer support agents to
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Customer service support manager
hace 29 minutos
Chihuahua City, México Adlecta A tiempo completoAs part of our ongoing commitment to excellence and global talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to...
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Customer Service Support Manager
hace 27 minutos
Mexico City Adlecta A tiempo completoAs part of our ongoing commitment to excellence and global talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to...
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Customer Service Support Manager
hace 29 minutos
Mexico City Adlecta A tiempo completoAs part of our ongoing commitment to excellence and global talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to...
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Customer Service Support Manager
hace 2 semanas
Mexico City Adlecta A tiempo completoAs part of our ongoing commitment to excellence and global talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to...
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Customer Service Support Manager
hace 28 minutos
Mexico City Adlecta A tiempo completoAs part of our ongoing commitment to excellence and global talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to...
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Manager, Customer Support and Training
hace 15 horas
City, México Aspen Technology A tiempo completoThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...
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Customer service support manager
hace 29 minutos
Mexico City Adlecta A tiempo completoAs part of our ongoing commitment to excellence and global talent solutions,Adlectais expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to support...
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Customer Service Support Manager
hace 27 minutos
Mexico City Adlecta A tiempo completoAs part of our ongoing commitment to excellence and global talent solutions,Adlectais expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to support...
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Manager customer support
hace 1 semana
Chihuahua City, México Manatal A tiempo completoManatalis an HRTech software service (B2 B Saa S) company headquartered in Bangkok, Thailand. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized byForbesas Best Recruiting Software of 2024.Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large...
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Customer Support Manager
hace 28 minutos
Mexico City Adlecta A tiempo completoAs part of our ongoing commitment to excellence and global talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to...
