Manager customer support

hace 1 semana

Chihuahua City, México Manatal A tiempo completo

Manatalis an HRTech software service (B2 B Saa S) company headquartered in Bangkok, Thailand. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized byForbesas Best Recruiting Software of 2024.Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.Customer Support Executive (Spanish & English) - REMOTE (2 AM - 11 AM) (ICT, UTC+7)You will be a key member of the Manatal sales team and a point of contact between Manatal and our existing clients. You will be responsible for delivering quality service support and helping our users find success through the use of our platform. On top of that, you will be working closely with our Sales, Product, and Engineering team to deliver a level of support that best fits our clients.Respond to customer inquiries via chat, email, and phone in a timely and professional manner.Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.Provide after-hours and on-call support as needed through live chat or impromptu live support requests.Other tasks assigned by the CEO and Management

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