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Field Service Engineer 2nd Shift

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Cuautlancingo, México Stefanini LATAM A tiempo completo

Be a part ofStefanini At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.ApplyField Services EngineerRequirementsEducation: Bachelor's degree in Systems Engineering, or related fieldsStrong experience with:Windows environments, Office 365, Active Directory, ServiceNowor similar ticketing toolsExposure to:Network and infrastructure environments(nice to have),Printers and peripheral devices, IT infrastructure supportExperience supportingmanufacturing sitesis highly desirable.Fluent english (must)Essential Duties and Responsibilities:Provideonsite customer service and technical supportto final users and key stakeholders.Operate in aField Services environment, supporting local plant operations.Handledifficult or high-demand customerswith professionalism and a service-oriented mindset.Manage and track incidents and requests throughticketing systems.Plan and manage daily agendas, follow up on open issues, track progress, and proactively update stakeholders.Ensure timely resolution of technical issues and activation of necessary actions.Supportend-user devices and infrastructurein a manufacturing environment.What's in for you?Onsite Job (Autopista México-Puebla Km. 1 Nave 21, C.P. 72014)Law Benefits + PTUCompany EquipmentAttendance BonusPunctual BonusGrocery VauchersRestaurant Vauchers,Personnel DaysMulticultural experiencePath CareerMentoring/Learning PlatformsDiscounts on applianceDiscounts at universities, language schools, gyms