Manager, consulting services

Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreThis role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job DescriptionJob SummaryAs a Manager of Consulting Services, you will lead a distributed team of experienced customer-facing consultants and engineers to deliver trusted expertise and drive customer outcomes. You will be instrumental in guiding your team to deliver cutting-edge security solutions while ensuring exceptional service quality, all while aligning with our Professional Services organization's strategic business objectives. This pivotal role demands close collaboration with our sales teams and fostering trusted customer relationships that drive successful security outcomes.Key ResponsibilitiesServe as the primary liaison for Professional Services, ensuring service delivery exceeds customer expectations through proactive feedback management and corrective actions.Champion a customer-first approach, collaborating with Global Customer Services teams to improve engagement and satisfaction.Ensure your team deeply understands customer technical needs and builds lasting, trusted relationships.Partner with Sales to provide strategic input during customer negotiations and ensure smooth collaboration throughout the customer lifecycle.Drive accurate resource planning and staffing to meet project milestones and quarterly business targets.Participate in Quarterly Service Reviews (QSRs), sharing insights and gathering client feedback to ensure alignment and continuous improvement.Provide clear, timely updates on key activities, escalations, and issues to customers and internal teams.Lead team operations including hiring, career development, mentorship, and training to build a high-performing and engaged team.QualificationsRequired QualificationsBachelor's degree in a relevant technical discipline (e.g., Computer Science, Information Systems) or comparable professional experience, including military service.12+ years of experience in professional services or consulting, with at least 3 years in a leadership role building high-performing teams.Demonstrated success in end-to-end project lifecycle management, from pre-sales engagement and SOW creation through project execution and closeout.Proven understanding of technical concepts such as internet security, networking products, and implementation strategies (e.g., SASE, Next-Generation Firewall).Strong track record of cross-functional collaboration, particularly with Sales, Product, and peer Services teams to deliver aligned customer outcomes.Preferred QualificationsMaster's degree with 8 years of experience or a Ph D with 5 years of experience.Valued industry certifications such as CISSP, PMP, or relevant vendor-specific certifications (e.g., Palo Alto Networks).Experience managing team utilization, revenue forecasting, and operational approvals for timesheets and expenses.Willingness to travel up to 10% for customer engagements and internal business meetings.Additional InformationThe TeamOur Professional Services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign — it evolves.As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.Our CommitmentWe're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Is role eligible for Immigration Sponsorship? No.