Customer Service Lead
hace 2 semanas
Industry: Fire Protection, Life-Safety & Critical Communications ManufacturingLocation: On-site, San Pedro Garza Garcia (Monterrey)Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you're a strong communicator, a natural problem-solver, and a motivating team leader, this role is for you. Key ResponsibilitiesLead, coach, and develop a team of customer service representatives.Manage escalations with professionalism and empathy.Coordinate closely with U.S.-based sales, finance, and operations teams.Drive service excellence, process improvements, and compliance adherence.Ensure consistent, brand-aligned communication with customers and internal teams.What You Bring3–5 years of customer service experienceAt least 1–2 years as a team leader.Strong communication, negotiation, and conflict-resolution abilities.Exceptional organizational, analytical, and time-management skills.Proficiency with CRM/ticketing systems, Microsoft Office, and ideally ERP/workflow tools.Integrity, professionalism, and the ability to manage sensitive situations with discretion.Intermediate spoken English as you'll have frequent conversations with the US officeThis job is on-site at the office in San Pedro Garza Garcia 5 days a weekIf you're passionate about customer excellence and ready to make an impact in a mission-critical industry, we'd love to hear from you Apply with your CV now
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Customer Service Lead
hace 2 semanas
Monterrey, México reesmarx A tiempo completoIndustry: Fire Protection, Life-Safety & Critical Communications Manufacturing Location: On-site, San Pedro Garza Garcia (Monterrey) Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you're a strong...
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Customer Service Lead
hace 2 semanas
Monterrey, México reesmarx A tiempo completoOverview 2 days ago Be among the first 25 applicants. Direct message the job poster from reesmarx. Role Recruiter/ Talent Acquisition/ Delivery Consultant / Talent Partner Industry: Fire Protection, Life-Safety & Critical Communications Manufacturing Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is...
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Customer Service Lead
hace 2 semanas
Monterrey, N.L., México reesmarx A tiempo completoIndustry: Fire Protection, Life-Safety & Critical Communications Manufacturing Location: On-site, San Pedro Garza Garcia (Monterrey) Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you're a strong...
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Customer Service Lead
hace 2 semanas
Monterrey, N.L., México reesmarx A tiempo completoIndustry: Fire Protection, Life-Safety & Critical Communications Manufacturing Location: On-site, San Pedro Garza Garcia (Monterrey) Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you’re a strong...
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Customer Service Lead
hace 2 semanas
Monterrey metropolitan area, México reesmarx A tiempo completoIndustry: Fire Protection, Life-Safety & Critical Communications Manufacturing Location: On-site, San Pedro Garza Garcia (Monterrey) Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you’re a strong...
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Customer Service Lead
hace 1 semana
Monterrey, México reesmarx A tiempo completoOverview2 days ago Be among the first 25 applicants. Direct message the job poster from reesmarx.RoleRecruiter/ Talent Acquisition/ Delivery Consultant / Talent PartnerIndustry: Fire Protection, Life-Safety & Critical Communications ManufacturingOur client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is...
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Customer Service Lead
hace 1 semana
Monterrey, México reesmarx A tiempo completoOverview2 days ago Be among the first 25 applicants. Direct message the job poster from reesmarx.RoleRecruiter/ Talent Acquisition/ Delivery Consultant / Talent PartnerIndustry: Fire Protection, Life-Safety & Critical Communications ManufacturingOur client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is...
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Customer Service Lead
hace 2 semanas
Monterrey metropolitan area, México reesmarx A tiempo completoIndustry: Fire Protection, Life-Safety & Critical Communications ManufacturingLocation: On-site, San Pedro Garza Garcia (Monterrey)Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you’re a strong...
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Customer Service Lead: Team Coach
hace 2 días
Monterrey, México reesmarx A tiempo completoA global leader in fire protection solutions is seeking an experienced Customer Service Lead to enhance service operations in Monterrey, Mexico. This full-time, on-site role involves managing and developing a customer service team, driving service excellence, and coordinating with U.S.-based teams. Ideal candidates should have 3-5 years of experience in...
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Customer Service Lead: Team Coach
hace 1 día
Monterrey, México reesmarx A tiempo completoA global leader in fire protection solutions is seeking an experienced Customer Service Lead to enhance service operations in Monterrey, Mexico. This full-time, on-site role involves managing and developing a customer service team, driving service excellence, and coordinating with U.S.-based teams. Ideal candidates should have 3-5 years of experience in...
