Customer Service Lead
hace 6 días
Industry: Fire Protection, Life-Safety & Critical Communications Manufacturing Location: On-site, San Pedro Garza Garcia (Monterrey) Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you’re a strong communicator, a natural problem-solver, and a motivating team leader, this role is for you. Key Responsibilities Lead, coach, and develop a team of customer service representatives. Manage escalations with professionalism and empathy. Coordinate closely with U.S.-based sales, finance, and operations teams. Drive service excellence, process improvements, and compliance adherence. Ensure consistent, brand-aligned communication with customers and internal teams. What You Bring 3–5 years of customer service experience At least 1–2 years as a team leader. Strong communication, negotiation, and conflict-resolution abilities. Exceptional organizational, analytical, and time-management skills. Proficiency with CRM/ticketing systems, Microsoft Office, and ideally ERP/workflow tools. Integrity, professionalism, and the ability to manage sensitive situations with discretion. Intermediate spoken English as you’ll have frequent conversations with the US office This job is on-site at the office in San Pedro Garza Garcia 5 days a week If you’re passionate about customer excellence and ready to make an impact in a mission-critical industry, we’d love to hear from you Apply with your CV now
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Customer Service Lead
hace 7 días
Monterrey metropolitan area, México reesmarx A tiempo completoIndustry: Fire Protection, Life-Safety & Critical Communications ManufacturingLocation: On-site, San Pedro Garza Garcia (Monterrey)Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you’re a strong...
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Customer Service Lead
hace 1 semana
Monterrey metropolitan area, Nuevo León, México reesmarx A tiempo completoIndustry:Fire Protection, Life-Safety & Critical Communications ManufacturingLocation:On-site, San Pedro Garza Garcia (Monterrey)Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experiencedCustomer Service Leadto elevate service operations across Mexico. If you're a strong communicator,...
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Customer Service Manager
hace 1 semana
Monterrey Metropolitan Area, México Sal-Trans Express A tiempo completoCompany DescriptionSal-Trans Express, established in 2019 and based in Laredo, TX, specializes in providing exceptional Dry Van Expedited shipping solutions. Known for its 100% team fleet, the company focuses on innovation and adaptability to meet customer-specific needs. Sal-Trans Express is dedicated to ensuring supply chain excellence to help its clients...
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Customer Service Lead
hace 6 días
Monterrey, México reesmarx A tiempo completoIndustry: Fire Protection, Life-Safety & Critical Communications Manufacturing Location: On-site, San Pedro Garza Garcia (Monterrey) Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you're a strong...
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Customer Service Lead
hace 4 días
Monterrey, México reesmarx A tiempo completoOverview 2 days ago Be among the first 25 applicants. Direct message the job poster from reesmarx. Role Recruiter/ Talent Acquisition/ Delivery Consultant / Talent Partner Industry: Fire Protection, Life-Safety & Critical Communications Manufacturing Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is...
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Customer Service Lead
hace 7 días
Monterrey, N.L., México reesmarx A tiempo completoIndustry: Fire Protection, Life-Safety & Critical Communications Manufacturing Location: On-site, San Pedro Garza Garcia (Monterrey) Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you’re a strong...
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Customer Service Lead
hace 7 días
Monterrey, N.L., México reesmarx A tiempo completoIndustry: Fire Protection, Life-Safety & Critical Communications Manufacturing Location: On-site, San Pedro Garza Garcia (Monterrey) Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you're a strong...
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Customer Service Lead
hace 7 días
Monterrey, México reesmarx A tiempo completoIndustry: Fire Protection, Life-Safety & Critical Communications ManufacturingLocation: On-site, San Pedro Garza Garcia (Monterrey)Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you're a strong...
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Customer Service Lead
hace 4 días
Monterrey, México reesmarx A tiempo completoOverview2 days ago Be among the first 25 applicants. Direct message the job poster from reesmarx.RoleRecruiter/ Talent Acquisition/ Delivery Consultant / Talent PartnerIndustry: Fire Protection, Life-Safety & Critical Communications ManufacturingOur client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is...
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Customer Service Lead
hace 4 días
Monterrey, México reesmarx A tiempo completoOverview2 days ago Be among the first 25 applicants. Direct message the job poster from reesmarx.RoleRecruiter/ Talent Acquisition/ Delivery Consultant / Talent PartnerIndustry: Fire Protection, Life-Safety & Critical Communications ManufacturingOur client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is...
