IT Engagement Manager with Waterfall and ERP experience

Title: IT Engagement ManagerLocation: 100% RemoteJob Type: ContractSkills – Project Manager/Engagement manager/Program manager, Waterfall, budgeting , Scrum Must, Agile knowledge , Scrum/PMP certification, Spanish speaking mustJOB DESCRIPTION● PMP Certified (or similar 3+ yr min EM / PM experience)● Strong communication skills, both written and verbal - ability to lead (and redirect as needed) a dynamic 2-way discussion with the customer specific to their project scope, requirements and questions● Ability to lead a team and navigate / succeed in a weak matrixed organization with various internal stakeholders (mgmt, resource mgrs, partner ecosystem, shared services, services sales, SAs) all with different priorities.● Ability to upsell to exec level stakeholders, PMs and admins (trusted advisor). Finding new opportunities when there are misalignments in scope, budget, timeline, expectations, etc● Ability to proactively avoid escalations and raise issues early. When they do happen, ability to understand the issue and mitigate / negotiate an agreeable outcome● Ability to work with client executives and manage escalations and situations dynamically.Responsibility● Review Salesforce opportunity including SOW, QQ, services notes and assign resources included in salesforce account record● Identify/assess potential risks due to discrepancies between documents● Include risk conversations during internal KTs, discuss customer communication and mitigation strategies● Conduct internal KT with Account team (AE, CSM, TAM, Assist)● Complete project setup tasks● Clarizen● Project Google folder (to save all project collateral ~e.g. notes, recordings, sign-off emails, WSRs, etc.)● Create initial project schedule & set up tool (Smartsheet/Asana/Google Sheets, etc.)● Internal Slack channel● Weekly internal delivery team meeting• Conduct internal KT with Delivery team (validate scope & budgeted hours)Conduct Intro call with Customer PM (customer and project dependent)Schedule, prepare, conduct project Kick-offSet customer expectations (SOW review (including key assumptions), cancellation policy, escalation prossscess, change order process, on-hold process, WAR projects, WSR contents, etc.)Schedule & co-facilitate discovery session(s)Facilitate review of the project schedule with ZD Delivery and Customer teamsSchedule & facilitate weekly project status meetings with Customer teamSchedule & co-create Design Sessions agendaDistribute agenda to Delivery and Customer teamsEnsure meeting notes are documented & distributed; work with ZD delivery team to determine who will own for each meetingTrack action items & follow-ups in standard location shared internally & externallyo Maintain Clarizen weeklyo Submit & Approve time per policyo Validate start & due dateso Validate/complete milestones & tasksUpdate resource forecasts/Work hours (minimum 4 weeks out)Manage forecasted hours changes (concessions, FF uplift, Work hours reduction, etc.)Review invoice reports (monthly)Resolve customer invoice inquiries (as needed)Request & manage resource assignmentsFacilitate weekly internal ZD Delivery team meeting (can be done via Slack if sufficient)Review forecasted Work hoursEscalate overallocation of resources to Delivery Managers*Review upcoming deliverables & timelinesPrepare & send Weekly Status Report (include Customer, ZD Delivery, ZD Account teams)Review & confirm key project milestones (internally & externally)Update & publish project schedule weeklyo Coordinate dates with ZD Delivery team• Attend and be an active participant in Functional and Technical Design SessionsManage scope, tasks/action items, dependencies, issues, risks*, escalations*, Get to Green plan*Maintain clear customer expectationsSchedule deliverable review meetings as needed (e.g. FDD, TDD, etc.)Schedule, plan, conduct SteerCo meetings (if applicable)*Manage changes to scope, budget, deliverables via Change Order processDistribute Testing Best Practices OverviewSchedule & facilitate Testing Overview meetingo Distribute updated Testing Workbook to Customer Project TeamPromote Zendesk and look for expansion opportunities (increase scope, services, leverage all T&M budget, etc.)Ensure meeting notes are documented & distributed; work with ZD delivery team to determine who will own for each meetingPrepare & update Cutover ChecklistPlan & facilitate Cutover Checklist review meeting (include relevant Customer and ZD Delivery team members)Validate go-live plan with Customer and ZD Delivery teamsSchedule & facilitate go-live check-in meetingsEnsure meeting notes are documented & distributed; work with ZD delivery team to determine who will own for each meetingManage & reconcile outstanding issuesComplete Project Closeout process including but not limited to:o Closeout email (and meeting if appropriate)o ClarizenSalesforce Success Object (including CSAT survey)Conduct Internal Handoff with Account (AE, CSM, TAM, PSE) and Delivery teams (via slack or meeting as appropriate)Discuss potential expansion opportunitiesShare lessons learned/participate in retrospective*o Includes Delivery, Account, Pre-Sales teamsThanksAatmeshaatmesh.singh@ampstek.com