Customer Success Manager
hace 6 días
Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL's). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments.We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; and our Development Center is located out of Gurugram, India.Datacultr's vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment faces due to restricted access to financing.We are on a mission to enable 35 million unbanked & under-served people, access financial services by the end of 2026.We are seeking an experienced Technical Account or Post Sales Technical Management professionals with a strong background in SaaS and Financial Services, capable of blending technical expertise with commercial acumen. The ideal candidate will manage key banking and fintech clients, drive account expansion, resolve complex technical challenges, and identify growth opportunities through consultative engagement.This role bridges Customer Success, Technical Consulting, and Sales Enablement, ensuring clients achieve measurable outcomes while contributing to Datacultr's revenue growth.Client Success & Relationship ManagementOwn commercial expansion within assigned accounts, identifying upsell, cross-sell, and renewal opportunities aligned with customer needs.Collaborate with internal Sales and Customer Success teams to design tailored proposals and business cases that demonstrate ROI.Support the pre-sales process for renewals and new opportunities by articulating technical capabilities, preparing demos, and responding to RFPs/RFIs.Support the pre-sales process for renewals and new opportunities by articulating technical capabilities, preparing demos, and responding to RFPs/RFIs.Translate business requirements into actionable platform configurations, working closely with Product and Engineering teams.Issue Resolution & Escalation ManagementTraining, Reporting & InsightsDesign and deliver training sessions, workshops, and technical documentation for client teams.Develop data-driven reports and dashboards on usage metrics, engagement, and ROI to guide strategic decision-making.Minimum 1 year of experience in sales (B2B Enterprise), preferably in technology, financial services, or SaaS.Basic understanding of CRM tools and sales tracking systems.Self-motivated, goal-oriented, and comfortable working with minimal supervision.Bachelor's degree in Business Administration, Marketing, or a related field preferred.Competitive compensation structure with performance-based incentives tied to account growth.Exposure to global financial clients and next-gen SaaS technologies.Remote from Mexico CityImmediate Joining Possible
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Customer Success Manager
hace 3 días
San Lorenzo Tenochtitlán, México SaaS Company A tiempo completoAs a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners.This role is...
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Customer Success Manager
hace 3 días
San Lorenzo Tenochtitlán, México SaaS Company A tiempo completoAs a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll develop and execute account plans, deliver impactful business reviews, and serve as the trusted advisor who helps customers navigate the complexities of tax compliance. If you're passionate about...
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Customer Success Manager
hace 5 días
Tenochtitlán, México SaaS Company A tiempo completoAs a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners. This role is...
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Customer Success Manager
hace 6 días
Tenochtitlán, México SaaS Company A tiempo completoAs a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners. This role is...
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Customer Success Professional
hace 5 días
Tenochtitlán, México beBeeCommercial A tiempo completoCustomer Relationship Manager Skillful customer success professional with expertise in driving growth and delivering commercial excellence within the contract logistics business.
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Customer Success Manager
hace 5 días
Tenochtitlán, México SaaS Company A tiempo completoAs a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners.This role is...
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Customer Success Manager
hace 5 días
Tenochtitlán, México SaaS Company A tiempo completoAs a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners.This role is...
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Customer Success Manager
hace 4 días
Tenochtitlán, México SaaS Company A tiempo completoAs a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners.This role is...
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Customer Success Manager
hace 5 días
Tenochtitlán, México SaaS Company A tiempo completoAs a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners.This role is...
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Customer Account Manager
hace 2 semanas
San Lorenzo Tenochtitlán, México Serac A tiempo completoCustomer Account Manager – Packaging & Automation Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly) ***US TOURIST VISA REQUIRED (For Training in the U.S)*** About the Role The Customer Account Manager is the trusted partner for Serac's existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term satisfaction....