Workforce management analyst

hace 1 semana

Chiapa de Corzo, México Tential Solutions A tiempo completo

Tential is a leading company committed to innovation and the professional growth of its team members. We offer a collaborative work environment and development opportunities to help you reach your full potential. Location: Santa Fe Cuajimalpa, Cuajimalpa de Morelos, Mexico City. We are currently looking for a Real-Time Analyst.

Location: Santa Fe , CMX (On-site)Job Type: Full-timeSalary Range: $15,000 to $30,000 MXN/month (depending on experience)About the Role:We are looking for a Real-Time Analyst (RTA) to join our Workforce Management team. This role plays a critical part in ensuring service level targets are met by monitoring real-time metrics, workforce adherence, and responding to operational needs. You will collaborate closely with internal stakeholders and global partners to support a world-class customer experience. Your proactive approach and attention to detail will help prevent operational disruptions and support the accuracy of short-term planning and execution.

Key Responsibilities

Monitor backlog, inflow/outflow, and service levels in real time, taking immediate corrective actions when needed. Track agent adherence to schedules and notify leaders of any deviations. Analyze real-time and historical data to provide insights that improve daily performance. Generate reports on schedule adherence, absenteeism, shrinkage, and other key WFM metrics.

Coordinate real-time requests and offline activities across different lines of business or geographies. Support skill assignment processes and communicate with the Global Command Center to ensure proper queue alignment. Maintain ongoing communication with partners and internal teams across time zones. Assist in onboarding and training new RTAs by providing guidance and on-the-job support.

Qualifications

6 months to 1 year of experience in a Real-Time Analyst or Workforce Management-related role. C1 level English proficiency (spoken and written). Strong analytical and decision-making skills under pressure. Advanced proficiency in Microsoft Excel and Google Sheets.

Experience

with WFM software; Tableau knowledge is a plus. Excellent communication skills and ability to work with stakeholders at all levels. Highly organized, proactive, and detail-oriented. Able to maintain professionalism and confidentiality in a fast-paced environment.

Benefits

Medical insuranceGrocery vouchersApplication Questions:How much experience do you have in Workforce Management? What is your level of English? Are you available to work 100% on-site?

  • Remote Workforce Strategy

    hace 1 semana

    Estado de México Iron Mountain A tiempo completo

    A global records management firm is seeking a motivated Workforce Planning Analyst to join its Global Organizational Effectiveness team. In this remote role, you will provide data-driven insights for strategic headcount forecasting and support organization design. Ideal candidates will have strong data analysis skills and a Bachelor’s degree in a relevant...

  • Workforce Management Associate

    hace 3 semanas

    Ciudad de México arrivia A tiempo completo

    **About This Job**:The Workforce Management Associate will provide operational support for inbound sales, outbound sales, customer service, and omni-channel functions. This includes the real time monitoring of queues, creating department shift bids to ensure we always have the proper coverage, intraday performance reporting and analysis. This role plays a...

  • Workforce Management Analyst

    hace 2 semanas

    Zona de Profesores, México Ellucian A tiempo completo

    Unlock Learning for All:Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by...

  • Workforce Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Remotics A tiempo completo

    is a leading remote driving nearshoring company based in Mexico that provides services to US companies. By leveraging our experience, scalability, and robust infrastructure, we enable our clients to create reliable and cost-effective operations for autonomous delivery robots and remote vehicle platforms. Our infrastructure features redundant connectivity,...

  • WFM WorkForce Management

    hace 1 día

    Ciudad de México Cart.com A tiempo completo

    Who We Are:We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.We're building towards a world where commerce has no bounds....

  • Workforce Analyst

    hace 2 días

    Estado de Chiapas, México International SOS A tiempo completo

    The role of the Scheduler is to focus on ensuring excellence of service quality across medical, operational and security assistance services delivered through our Regional Assistance Centers to enable the highest possible outcome in all cases. This role ensures the careful and deliberate coordination of personnel scheduling 24 hours 365 days a year across...

  • Workforce Analyst

    hace 2 días

    Estado de Chiapas, México International SOS A tiempo completo

    The role of the Scheduler is to focus on ensuring excellence of service quality across medical, operational and security assistance services delivered through our Regional Assistance Centers to enable the highest possible outcome in all cases. This role ensures the careful and deliberate coordination of personnel scheduling 24 hours 365 days a year across...

  • Workforce Analyst

    hace 2 días

    Ciudad de México International SOS A tiempo completo

    The role of the Scheduler is to focus on ensuring excellence of service quality across medical, operational and security assistance services delivered through our Regional Assistance Centers to enable the highest possible outcome in all cases. This role ensures the careful and deliberate coordination of personnel scheduling 24 hours 365 days a year across...

  • Real Time Management Analyst

    hace 4 semanas

    Ciudad de México PayPal A tiempo completo

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.Job...

  • Financial actuarial lead associate

    hace 1 semana

    Chiapa de Corzo, México WTW A tiempo completo

    Actuarial associate develop financial projections, cost-benefit analysis, and insurance plan validation using statistical, modeling, and risk management strategies. The position is part of NA FAA (North America Financial Actuarial Analysis) team, which provides risk assessment to companies located in the United States of America.The Role- Perform technical...