Corporate help desk
hace 4 horas
IT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking forIT Help Desk Support Techniciansto join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role providesfirst-line IT assistanceand is ideal for professionals atTrainee, Associate, or Mid levelwho want to grow within a structured and collaborative IT environment.ResponsibilitiesProvide first-level support for IT incidents and service requests throughService Now.Troubleshoot software, access, endpoint, and basic security issues.Support hardware provisioning (laptops, mobile devices, peripherals).Perform software installations and license assignments.Support onboarding and offboarding processes.Use remote tools such asTeam ViewerandMicrosoft Intuneto assist users.Document resolutions accurately and escalate complex issues when required.Follow IT procedures, SLAs, and compliance standards.Required Skills & QualificationsExperience in IT Support or Help Desk (level-dependent).Knowledge of Windows environments and Office 365 applications.Familiarity with Service Now or similar ticketing tools.Experience with remote support tools.Strong customer service and communication skills.Good organization and attention to detail.Advanced English proficiency (C1 or equivalent).Nice to HaveExperience in regulated environments.Basic knowledge of i OS device support.IT certifications (Comp TIA, Microsoft).Work EnvironmentOffice-based role inTijuana(5 days on-site).Monday to Friday schedule aligned with US business hours.Ticket-based workload with occasional after-hours support.Benefits at ITJ100% payroll scheme20 days Christmas bonus12 days of vacation (first year)8% savings fund | 11% food couponsMedical, dental, vision, and life insuranceGym bonus supportEducation reimbursement (up toMXN 54,000/year)30% vacation bonusWork at Home bonus (MXN 5,000 )
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Corporate Help Desk
hace 4 horas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking forIT Help Desk Support Techniciansto join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role providesfirst-line IT assistanceand is ideal for professionals atTrainee, Associate, or Mid levelwho want to grow...
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Corporate Help Desk
hace 3 semanas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
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Corporate Help Desk
hace 3 semanas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
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Corporate Help Desk
hace 3 semanas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
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Corporate help desk
hace 4 horas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
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Corporate Help Desk
hace 3 semanas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want...
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Corporate Help Desk
hace 3 semanas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who...
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Corporate Help Desk
hace 2 semanas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want...
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Corporate Help Desk
hace 4 horas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want...
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Corporate Help Desk
hace 2 semanas
Tijuana, B.C., México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want...
