Corporate Help Desk
hace 2 semanas
IT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to grow within a structured and collaborative IT environment. Responsibilities Provide first-level support for IT incidents and service requests through ServiceNow . Troubleshoot software, access, endpoint, and basic security issues. Support hardware provisioning (laptops, mobile devices, peripherals). Perform software installations and license assignments. Support onboarding and offboarding processes. Use remote tools such as TeamViewer and Microsoft Intune to assist users. Document resolutions accurately and escalate complex issues when required. Follow IT procedures, SLAs, and compliance standards. Required Skills & Qualifications Experience in IT Support or Help Desk (level-dependent). Knowledge of Windows environments and Office 365 applications. Familiarity with ServiceNow or similar ticketing tools. Experience with remote support tools. Strong customer service and communication skills. Good organization and attention to detail. Advanced English proficiency (C1 or equivalent ). Nice to Have Experience in regulated environments. Basic knowledge of iOS device support. IT certifications (CompTIA, Microsoft). Work Environment Office-based role in Tijuana (5 days on-site). Monday to Friday schedule aligned with US business hours. Ticket-based workload with occasional after-hours support. Benefits at ITJ 100% payroll scheme 20 days Christmas bonus 12 days of vacation (first year) 8% savings fund | 11% food coupons Medical, dental, vision, and life insurance Gym bonus support Education reimbursement (up to MXN 54,000/year ) 30% vacation bonus Work at Home bonus (MXN 5,000 )
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Corporate Help Desk
hace 2 semanas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
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Corporate Help Desk
hace 2 semanas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
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Corporate Help Desk
hace 2 semanas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
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Corporate Help Desk
hace 2 semanas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who...
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Corporate Help Desk
hace 1 semana
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want...
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Corporate Help Desk
hace 1 semana
Tijuana, B.C., México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want...
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Corporate Help Desk
hace 2 semanas
Zona Centro, Tijuana, B.C., México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want...
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Help Desk
hace 7 días
Tijuana, México Empleando Mexico A tiempo completo**Vacante para la empresa Empleando Mexico en Tijuana, Baja California**: Join our great team! Important Contact Center is looking for your talent in Tijuana as a Help Desk Agent. Functions: - Attention and follow-up to customer requests - Reservation, confirmation and changes of appointments - Preparation of reports - Closing of...
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IT Help Desk Support Specialist
hace 4 semanas
Tijuana, México USA Clinics Group A tiempo completo**IT Help Desk Support Specialist****Responsibilities**:- Support multiple offices with IT, networking, and hardware setup- Collaborate with corporate teams and senior management- Manage multiple projects and assist in new location integrations- Provide IT support across the organization- Other duties as assigned**Requirements**:- Fluent in **English &...
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Junior IT Help Desk
hace 2 semanas
Tijuana, México NAPS México A tiempo completo**Vacante para la empresa NAPS México en Tijuana, Baja California**: Si eres un **IT Help Desk**, ¡Te estamos buscando! El técnico de soporte **identificará**, **investigará**, **adquirirá**, **configurará**y **capacitará**a los usuarios en una variedad de temas relacionados con IT. Monitoreando y resolviendo tickets de manera oportuna. Esta persona...
