Associate Account Manager

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

OpenTable's Global Sales and Restaurant Relations (account management) teams show dedication to improving restaurants' revenue potential by utilizing best in brand front-of-house management and online reservation technology. We are committed to helping our customers get the most out of our products, and we're looking for strategic-minded, action-oriented, and results-driven customer advocates to join us. You will work with a team of intelligent, passionate, and enthusiastic individuals who are intent on ensuring our restaurant customers' success and our dining customers' enjoyment.

The Position

It is our mission to take care of each valued customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving comprehensive adoption in the process. We reduce churn by effectively demonstrating to restaurants the significant value our products and services provided. Are you in the business of building and maintaining relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture

Reporting to the Sales & Services Manager, the Account Manager & Central Queue Associate Account Manager is responsible for the restaurant customer lifecycle with OpenTable. It begins with customizing and installing OpenTable, followed by extensive training of restaurant staff. You are charged with driving engagement, increasing reservation availability, and decreasing churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars, and other methods to convey ideas, perform training and resolve open issues.

In This Role, You Will

Build, cultivate, and expand high-level relationships with assigned restaurants, serving as a trusted advisor and long-term strategic partner.

Own the end-to-end customer lifecycle, including onboarding, installation, configuration, training, adoption, retention, and revenue growth.

Lead and manage a defined portfolio and market segment, driving high retention rates and reducing churn.

Perform and oversee OpenTable software installations, customizing solutions to meet each restaurant's operational needs.

Deliver initial and ongoing training (in-person and remote) to restaurant staff to maximize product adoption and engagement.

Act as the primary liaison and advocate for restaurant partners, resolving cross-functional issues across Product, Support, Finance (AR), Marketing, and Sales.

Proactively resolve customer cases and daily tasks while ensuring timely follow-up and high customer satisfaction.

Provide data, insights, and performance reports to help restaurant partners optimize operations and change behaviors that drive success.

Strategically overcome objections and competitive challenges while positioning OpenTable's solutions effectively.

Deliver customized product demonstrations and strategic presentations to current clients and prospects.

Encourage customers to think differently about their business by sharing industry trends, best practices, and unique insights.

Drive engagement on the OpenTable platform, increasing reservation availability and overall utilization.

Consistently meet and exceed individual, team, revenue, and retention goals.

Maintain accurate documentation, forecasts, pipelines, and win/loss insights in account management systems (including Salesforce).

Stay current on OpenTable products, solutions, and enhancements, continuously evolving account management strategies and processes.

Listen to market needs and customer feedback, sharing insights with Product and Marketing teams to influence roadmap and go-to-market strategies.

Collaborate closely with Account Executives, Inside Sales, Customer Support, and Field teams to ensure seamless customer experiences.

Please Apply If

Proven experience in account management, consultative selling, or equivalent customer-facing roles within the restaurant or hospitality industry.

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