Coordinador senior de contact center
hace 7 días
En Fundación Marie Stopes trabajamos por el derecho de mujeres y hombres a decidir sobre su salud sexual y reproductiva. Buscamos un/aCoordinador Senior de Contact Centerque será un líder r operativo confuerte enfoque en personas y procesos, dominio de la plataforma Genesys y capacidad para mantener la operación estable, eficiente y orientada a la experiencia del cliente.Asegurar laoperación eficiente, continua y de alta calidad del Contact Center, liderando equipos operativos y optimizando procesos, indicadores y experiencia del cliente mediante el uso avanzado deGenesysy mejores prácticas de gestión.Operación y ContinuidadCoordinar la operación diaria del Contact Center (entrante, saliente, omnicanal).Asegurar niveles de servicio (SLA), productividad y calidad en todas las campañas.Gestión de Plataforma – GenesysProponer mejoras en la configuración para optimizar tiempos de atención y experiencia del usuario.Asegurar el cumplimiento de horarios, turnos y adherencia.Calidad y Experiencia del ClienteGarantizar el cumplimiento de estándares de calidad y scripts de atención.Colaborar con áreas de Calidad, Operaciones y Experiencia del Cliente.Análisis y Mejora ContinuaDocumentar procedimientos y buenas prácticas del Contact Center.Experiencia Requerida~5 añosde experiencia en Contact Center, de los cuales al menos 2–3 añosen roles de coordinación o supervisión senior.~ Experiencia comprobable en operaciónomnicanal(voz, chat, email, Whats App).~ Monitoreo en tiempo realo CalidadHerramientas de calidad NICE, grabaciones y monitoreo.Manejo de Excel / dashboards (intermedio).Gamificación de aprendizajeCapacidad de análisis y resolución de problemas.Cumplimiento de SLA y niveles de servicio.Mejora en indicadores de calidad.Estabilidad operativa y baja rotación del equipo.Uso efectivo de Genesys para optimizar la operación.
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Coordinador senior de contact center
hace 7 días
Chihuahua, México Fundación Marie Stopes México, A. C A tiempo completoEn Fundación Marie Stopes trabajamos por el derecho de mujeres y hombres a decidir sobre su salud sexual y reproductiva. Buscamos un/a Coordinador Senior de Contact Center que será un líder r operativo con fuerte enfoque en personas y procesos , dominio de la plataforma Genesys y capacidad para mantener la operación estable, eficiente y orientada a la...
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Senior Contact Center Leader
hace 2 semanas
Chihuahua, México Datamark, Inc. A tiempo completoPosition OverviewA prominent contact center management company in Mexico is seeking a Senior Manager to lead operations and drive improvements.QualificationsThe ideal candidate will have over 5 years of contact center management experience and strong leadership skills.ResponsibilitiesResponsibilities include overseeing performance, implementing strategic...
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Senior Contact Center Leader
hace 2 semanas
Chihuahua, México Datamark, Inc. A tiempo completoPosition OverviewA prominent contact center management company in Mexico is seeking a Senior Manager to lead operations and drive improvements.QualificationsThe ideal candidate will have over 5 years of contact center management experience and strong leadership skills.ResponsibilitiesResponsibilities include overseeing performance, implementing strategic...
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Senior Contact Center Leader
hace 1 semana
Chihuahua, México Datamark, Inc. A tiempo completoA prominent contact center management company in Mexico is seeking a Senior Manager to lead operations and drive improvements. The ideal candidate will have over 5 years of contact center management experience and strong leadership skills. Responsibilities include overseeing performance, implementing strategic initiatives, and maintaining excellent customer...
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Senior Contact Center Leader
hace 2 semanas
Chihuahua, México Datamark, Inc. A tiempo completoPosition Overview A prominent contact center management company in Mexico is seeking a Senior Manager to lead operations and drive improvements. Qualifications The ideal candidate will have over 5 years of contact center management experience and strong leadership skills. Responsibilities Responsibilities include overseeing performance, implementing...
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Senior Manager-contact Center
hace 5 días
Chihuahua, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is looking for a dedicated and strategic Senior Manager for our Contact Center to lead our operations and drive continuous improvement in delivering exceptional customer service. The Senior Manager will be responsible for overseeing the contact center's overall performance, developing and implementing strategic initiatives, and ensuring that...
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Senior Manager-Contact Center
hace 2 semanas
Chihuahua, México DATAMARK, Inc. A tiempo completoJob Overview DATAMARK, Inc. is looking for a dedicated and strategic Senior Manager for our Contact Center to lead our operations and drive continuous improvement in delivering exceptional customer service. The Senior Manager will be responsible for overseeing the contact center's overall performance, developing and implementing strategic initiatives, and...
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Senior Manager-Contact Center
hace 2 semanas
Chihuahua, México DATAMARK, Inc. A tiempo completoJob Overview DATAMARK, Inc. is looking for a dedicated and strategic Senior Manager for our Contact Center to lead our operations and drive continuous improvement in delivering exceptional customer service. The Senior Manager will be responsible for overseeing the contact center's overall performance, developing and implementing strategic initiatives, and...
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Senior Manager-Contact Center
hace 2 semanas
Chihuahua, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is looking for a dedicated and strategic Senior Manager for our Contact Center to lead our operations and drive continuous improvement in delivering exceptional customer service. The Senior Manager will be responsible for overseeing the contact center's overall performance, developing and implementing strategic initiatives, and ensuring that...
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Head of Contact Center Operations
hace 2 semanas
Chihuahua, México Datamark, Inc. A tiempo completoA prominent contact center management company is seeking a Senior Manager to lead operations and drive improvements. The ideal candidate should have over 5 years of contact center management experience and strong leadership skills. Responsibilities include overseeing performance, implementing strategic initiatives, and maintaining excellent customer...
