Service dispatcher

Role Summary:CRP is hiring a remote Service Dispatcher based in Mexico to coordinate daily field operations for electrical work (with a focus on panel upgrades and related service calls). This role owns schedule execution—assigning crews, confirming customer readiness, coordinating materials/permits status with internal teams, and keeping jobs moving efficiently across California.Key ResponsibilitiesDaily Dispatch & SchedulingBuild and manage daily/weekly schedules for service technicians and crews across assigned territories.Dispatch jobs in real time, adjusting for job duration changes, cancellations, emergencies, and traffic/travel constraints.Confirm job readiness before dispatch (customer access, scope confirmed, required documents/permits status, materials availability).Coordinate same-day changes with technicians, customers, and internal teams to minimize downtime.Customer & Field CommunicationServe as the primary communication hub between customers and field teams.Call/text/email customers to confirm appointment windows, access instructions, shutoff requirements, and safety considerations.Provide professional updates when ETAs change and reschedule when needed while protecting productivity and customer satisfaction.De-escalate basic customer concerns and route complex issues to supervisors/PMs.Job Readiness & Documentation HandshakeCoordinate with permitting/compliance admin teams to verify: permit status, inspection requirements, and any lender/insurance documentation needed.Ensure technicians have correct job details: address, contacts, scope notes, photos, equipment needs, special instructions.Capture and log field updates: start/stop times, job status changes, required follow-ups, return trips, and inspection scheduling needs.Operational Tracking & ReportingMaintain accurate job status in company systems (CRM/field service/project management platform).Track KPIs such as on-time arrival, schedule attainment, repeat visits, cancellation rate, and daily completed jobs.Identify bottlenecks (materials delays, permitting holds, access issues) and escalate early.After-Hours / Overflow Support (as needed)Support overflow scheduling, next-day prep, and emergency calls based on defined coverage.Required Qualifications2+ years of dispatch experience in home services, construction trades, electrical/HVAC/plumbing, or field operations.Strong English communication (customers and teams in California). Spanish fluency required.Excellent multitasking under pressure: comfortable managing high call/message volume and frequent schedule changes.Strong computer skills: CRM/dispatch boards, Google Workspace/Microsoft 365, messaging tools (Slack/Teams), and spreadsheets.Ability to overlap with California (Pacific Time) business hours.Preferred QualificationsElectrical services experience (panel upgrades a plus).Familiarity with job readiness dependencies (materials, permits/inspections, utility coordination).Experience with field service platforms (e.g., Service Titan, Jobber, Housecall Pro, Build Ops, or similar).Experience supporting multi-crew operations across multiple cities/counties.What Success Looks Like (KPIs)High schedule attainment (minimal idle time, smart routing, balanced workloads).Strong on-time performance and proactive customer communication.Lower cancellation/reschedule rates through readiness checks and confirmations.Clean job notes and accurate status updates for operations visibility.Work ArrangementRemote (Mexico).Reliable high-speed internet, headset, and quiet work environment required.Schedule aligned to Pacific Time with defined shifts.CompensationCompetitive, based on experience; performance-based incentives available.Nice-to-Have Personal TraitsCalm, decisive, and customer-friendly.Process-driven (uses checklists, follows SOPs, documents everything).Strong sense of urgency without sacrificing accuracy.