Sr. Technical Account Manager

Want to get to the next step in your international career?

We can support you

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.

One of our clients is the leader in Visual AI–powered test automation, helping engineering teams ship high-quality software faster and with confidence. This client's platform enables teams to modernize testing, scale quality, and eliminate visual bugs across the software development lifecycle

Apply now This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company.

Challenge As a Technical Account Manager (TAM) , you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale.

This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines - and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows.

You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where:

• The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions
• The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams

What you'll do Technical Onboarding & Time-to-Value

• Own the technical onboarding experience for new customers
• Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines
• Guide customers through initial use cases that align with their success criteria
• Ensure customers reach meaningful value quickly and confidently

Adoption & Ongoing Technical Success

• Drive sustained adoption across teams, projects, and workflows
• Help customers expand test coverage, standardize best practices, and scale usage over time
• Provide expert guidance on test automation strategy, visual testing, and quality maturity
• Identify adoption gaps and proactively recommend technical improvements

Technical Ownership & Problem Solvin

• Serve as the primary technical point of contact for assigned accounts
• Troubleshoot and resolve complex technical challenges in coordination with Support team
• Conduct technical health checks, architecture reviews, and optimization sessions
• Lead root cause analysis for escalations and recurring issues

Customer Advocacy & Risk Management

• Proactively identify technical risks that could impact adoption, satisfaction, or renewal
• Partner with CSMs to support renewals and expansions with strong technical validation
• Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering

Cross-Functional Collaboration

• Collaborate closely with Product, Engineering, Support, Sales, and Customer Success
• Contribute to onboarding playbooks, best practices, and enablement materials
• Help improve internal processes that scale technical customer success

Mandatory skills ● Advanced/fluent English skills

– Excellent written and verbal communication skills

• Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)
• Experience with test automation frameworks, APIs, and CI/CD pipelines
• Solid understanding of the software development lifecycle (SDLC)
• Proven ability to debug, troubleshoot, and solve complex technical problems
• Strong communication skills and comfort working directly with senior engineers and technical leaders

Preferred Qualifications

• 5+ years of experience in QA Test automation or DevOps
• Experience in test automation (functional, regression, UI testing)
• Familiarity with Playwright, Selenium, Cypress, or similar frameworks
• Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer)
• Background in Quality Engineering, Software Development, or DevOps
• Experience supporting customers across different maturity levels and organizational complexity

Perks and Benefits

As a Sr. Technical Account Manager

- Automation Test Engineer @Ubiminds, you:

• Are placed in a product-based company, with the same treatment as their full-time employees.
• Have our full back-office support, from career guidance to HR and concierge services.
• En