Client Success Senior Account Manager

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing

THE OPPORTUNITY

We are hiring a

Client Success Senior Manage r for our

Client Success

department in

Mexico

The Client Success Sr. Manager is responsible for creating and consolidating strong relationships with a portfolio of larger-sized clients (5,000 or more eligible employees), driving their long-term growth and satisfaction. This strategic role combines account management, business development, and effective communication skills to ensure the continuous success of clients and the expansion of revenue.

YOUR IMPACT

Client Portfolio Management:

Maintain proactive relationships with an assigned portfolio of clients.

Thoroughly understand the needs, objectives, and challenges of each client.

Develop scalable success plans for each client, aligned with their business goals.

Monitor and analyze client usage of the product/service to identify opportunities for improvement.

Conduct regular business reviews with clients to assess progress and adjust strategies.

Business Development and Growth:

Identify and execute strategies to increase subscriber growth and MRR (Monthly Recurring Revenue) within the assigned portfolio.

Collaborate with the sales team to identify upselling and cross-selling opportunities.

Develop and maintain a strong network of contacts within client accounts.

Explore and develop scalable strategies for client acquisition and retention.

Communication and Collaboration:

Work closely with the Wellbeing Engagement team to improve continuous communication with clients.

Collaborate with indirect channel clients to maximize their success and satisfaction.

Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

Proven experience in account management, client success, or similar roles in the B2B technology market.

Excellent interpersonal communication skills, both verbal and written.

Demonstrated ability to build and maintain strong relationships with clients.

Strong analytical and problem-solving skills.

Working knowledge of CRM tools and client communication platforms.

Ability to work independently and as part of a team.

Passion for client success and commitment to excellence.

Fluent English (oral and written)

Experience in the wellness or health-related technology sector and/or Knowledge of digital marketing and growth hacking strategies are a plus.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our benefits include:

WELLHUB:

Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

HEALTHCARE:

Health and life insurance.

FLEXIBLE WORK:

As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a home office equipment reimbursement and a monthly work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE:

Flexibility for us isn't just about where we work—it also means being able to shape