Customer Account Manager
hace 2 semanas
Customer Account Manager – Packaging & AutomationFull-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly) ***US TOURIST VISA REQUIRED (For Training in the U.S)***About the RoleTheCustomer Account Manageris the trusted partner for Serac's existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term satisfaction. You'll be theprimary point of contactfor customers, supporting everything fromnew formats and upgradestotraining, audits, and service visits. Success in this role is measured bycustomer loyalty, revenue growth, and satisfaction.What You BringStrong understanding of theautomation & packaging machinery industry Excellentcommunication, negotiation, and problem-solving skills Ability to manage multiple priorities independently Professional, customer-first mindset Strong organizational and time-management skills Fluent inEnglishfor all job-related communications Advanced proficiency inMicrosoft Office(Excel, Word, Outlook, PowerPoint)Education & ExperienceBachelor's degreein a relevant field (required) 10+ yearsexperience withpackaging equipment 5+ yearsexperience withfilling & capping machines 5+ yearsmanagingcustomer accountsin an industrial/OEM environmentSales & GrowthDrive sales by promotingtooling, upgrades, retrofits, service visits, maintenance contracts, and spare parts Identify and executegrowth opportunitieswithin existing customer accounts Build and executestrategic account plansto maximize customer valueAccount Management & Customer RelationshipsManage and grow assignedcustomer accounts Build strong relationships withkey decision-makers and stakeholders Act as thevoice of the customerinternallyCustomer Service & SatisfactionDeliver exceptional service and ensurehigh customer satisfaction Proactively resolve issues and escalate when necessary Track and respond to customer feedback and survey resultsOperational CollaborationPartner withOperations, Engineering, and Serviceteams to support customer needs SupportField Service Technicianswith documentation and parts inventory audits Contribute tonew programs and customer-driven solutionsTravel & Work EnvironmentUp to50% travelto customer sites Office-based with frequent customer interaction Domestic and limited international travel required Ability to lift up to50 lbsand perform basic physical tasks during site visitsAdditional RequirementsMust be eligible totravel to the U.S. on a tourist (B-1/B-2) visa for training, if applicable Ability to work flexible hours as needed to support customers and projectsFull-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly) ***US TOURIST VISA REQUIRED (For Training in the U.S)***#CustomerAccountManager #AccountManagement #CustomerSuccess #AftermarketSales #B2BSales
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