Sr. platform enginieer
hace 1 semana
Learn more about the company:Arqia specializes in mobile connectivity and Io T (Internet of Things) solutions, offering a robust platform for SIM card management and global connectivity.Its purpose is to transform the future of communication and connectivity in Brazil and worldwide. With a culture that values innovation and continuous development, we seek to connect people and businesses efficiently. Here, our motto is #Together We Are Better.We are looking for a Technical Support Engineer who is passionate about the Internet of Things (Io T) to serve as the technical backbone of our operations in Mexico. You will be the trusted expert and primary point of contact for our customers, responsible for diagnosing and resolving complex connectivity issues, ensuring successful integrations, and delivering an exceptional customer experience.Responsibilities:- Level 2/3 Technical Support: Act as the main escalation point for all customer technical issues in Mexico related to Io T connectivity, M2 M/e SIM SIM cards, and platforms.Diagnosis and Resolution: Analyze, diagnose, and resolve complex network issues, device connectivity problems, and platform configurations using monitoring tools and logs.Customer Onboarding: Provide technical support to new customers during the onboarding process, ensuring their devices connect and report correctly to our platform.Incident Management: Manage the full lifecycle of support tickets (creation, tracking, resolution, and closure) in the ticketing system, meeting defined SLAs.Technical Documentation: Create and maintain a knowledge base with troubleshooting guides, FAQs, and best practices for both customers and internal use.Internal Collaboration: Effectively escalate and communicate bugs or recurring issues to Development (Dev) and Product teams, acting as the voice of the customer.Training: Provide basic technical training to customers on platform usage and Io T connectivity best practices.Requirements:
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Sr. platform enginieer
hace 1 semana
Chihuahua City, México Arqia A tiempo completoLearn more about the company:Arqia specializes in mobile connectivity and Io T (Internet of Things) solutions, offering a robust platform for SIM card management and global connectivity.Its purpose is to transform the future of communication and connectivity in Brazil and worldwide. With a culture that values innovation and continuous development, we seek to...
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Sr. Platform Enginieer
hace 2 semanas
Mexico City Arqia A tiempo completoLearn more about the company: Arqia specializes in mobile connectivity and IoT (Internet of Things) solutions, offering a robust platform for SIM card management and global connectivity. Its purpose is to transform the future of communication and connectivity in Brazil and worldwide. With a culture that values innovation and continuous development, we seek...
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Sr. Platform Enginieer
hace 2 semanas
Mexico City Metropolitan Area Arqia A tiempo completoLearn more about the company: Arqia specializes in mobile connectivity and IoT (Internet of Things) solutions, offering a robust platform for SIM card management and global connectivity. Its purpose is to transform the future of communication and connectivity in Brazil and worldwide. With a culture that values innovation and continuous development, we seek...
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Remote LATAM Senior Backend Engineer – Core Platform
hace 4 semanas
Mexico City Engine A tiempo completoA leading travel and fintech platform is seeking a Sr. Software Engineer to join their Core Engineering team in Latin America. You will play a crucial role in building scalable systems that simplify business travel. The ideal candidate has over 5 years of backend engineering experience, particularly in API and microservices development, and enjoys...
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Success Factors Sr.
hace 2 semanas
Mexico City CORUS Consulting A tiempo completoSomos una consultora con más de 15 años de experiencia con diferentes clientes a nivel mundial; tenemos presencia en Europa, Estados Unidos, Asia y México. Nos encontramos en búsqueda de tu talento para laborar como: Success Factors Sr. Responsabilidades: - Construcción de reportes y extracción de datos para Employee Central y la integración de...
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Success Factors Sr.
hace 2 semanas
Mexico City CORUS Consulting A tiempo completoSomos una consultora con más de 15 años de experiencia con diferentes clientes a nivel mundial; tenemos presencia en Europa, Estados Unidos, Asia y México. Nos encontramos en búsqueda de tu talento para laborar como: Success Factors Sr. Responsabilidades: Construcción de reportes y extracción de datos para Employee Central y la integración de datos de...
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Loyalty IT Sr. Manager
hace 2 horas
Mexico City Viva A tiempo completoAt Viva, we look for passionate individuals who truly love what they do. Now is the perfect time to join our team! Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and...
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Sr. Full Stack Engineer
hace 7 días
Mexico City Repromptai A tiempo completoSenior Fullstack Engineer About the role: At Runa, you will be a platform engineer - someone who solves real engineering efficiency and developer experience problems through an efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary squads, where you will build both back-end and front-end systems, as...
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Sr. Full Stack Engineer
hace 7 días
Mexico City Repromptai A tiempo completoSenior Fullstack Engineer About the role: At Runa, you will be a platform engineer - someone who solves real engineering efficiency and developer experience problems through an efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary squads, where you will build both back-end and front-end systems, as...
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Sr. business development
hace 1 semana
Chihuahua City, México Arqia A tiempo completoLearn more about the company:Arqia specializes in mobile connectivity and Io T (Internet of Things) solutions, offering a robust platform for SIM card management and global connectivity.Its purpose is to transform the future of communication and connectivity in Brazil and worldwide. With a culture that values innovation and continuous development, we seek to...
