Manager, Inbound Sales Development

This opportunity is an on-site role at JumpCloud®, requiring that you are work in the office location specified in the Job Description. About JumpCloud JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified. We're looking for an Inbound SDR Manager to lead our inbound SDR team responsible for North America and Latin America Direct and MSP business. This is a high-impact inbound leadership role focused on speed-to-lead, qualification excellence, conversion optimization, and AI-powered agentic workflow and automation.

You will lead a team of inbound SDRs responsible for converting demo requests, free trials, marketing-generated leads, and product-led growth signals into a highly qualified pipeline for the sales organization.

In addition to traditional people leadership responsibilities, this role will help drive the evolution of our inbound engine through Agentic AI workflows, enabling automation of administrative workstreams so SDRs can focus on high-value buyer conversations.

This role reports to the Head of Global Sales Development. In this position you will: Lead and develop a high-performing team of Inbound SDRs supporting North America and Latin America

Own inbound conversion KPIs, including speed-to-lead, MQL-to-SQL, SQL-to-S1, and pipeline contribution

Partner closely with Marketing, Sales, Marketing Ops, Sales Enablement, and RevOps to optimize inbound funnel performance

Continue to refine qualification frameworks for demo requests, free trial conversions, and hand-raise opportunities

Drive excellence in buyer qualification, disqualification discipline, and meeting quality

Coach SDRs on talk track adoption, discovery, objection handling, urgency creation, and technical buyer conversations

Monitor Salesforce, Gong, and inbound workflow systems to ensure SLA compliance and lead follow-up standards

Structure and coordinate feedback loops to Demand Gen, PMM, Sales, and XDR leadership.

Own reporting cadences for weekly, monthly, and quarterly performance reviews

Agentic AI Responsibilities:

This role will be responsible for helping modernize the inbound motion through agentic AI-enabled workflow orchestration and automation. Key AI / Agentic Workflow Responsibilities - Lead the adoption of Agentic AI workflows that automate repetitive inbound SDR tasks - Support the design of Agentic workflows and and continuously optimized for all XDR motions. - Assist with optimizing AI-driven speed-to-lead workflows that reduce response times and improve conversion - Build AI-supported conversation preparation workflows so SDRs enter meetings with account context, pain hypotheses, and persona insights - Identify opportunities to automate non-customer-facing work so SDRs spend more time engaging buyers - Partner with Operations and Enablement to drive adoption of AI coaching, surface data insights and talk-track recommendations - Work cross-functionally to measure the productivity impact of AI on response time, conversion rates, pipeline creation, and SDR efficiency Preferred Qualifications 2+ years experience managing an Inbound SDR / Sales Development team

Experience leading teams focused on marketing-qualified lead conversion and trial motions

Strong knowledge of inbound lead management best practices

Experience with AI workflow tools, agentic automation platforms, or sales automation technologies

Strong Salesforce, Gong, Orum/Nooks, Qualified, LeadIQ, and modern sales engagement platforms.

Strong data-driven mindset with experience managing conversion funnel KPIs

Experience building SLA frameworks between SDRs, Marketing, and Sales

Strong coaching and people leadership skills

Language Requirements: High proficiency in English and Spanish (both written and verbal) is required.

Additional Languages: Proficiency in Portuguese is a bonus (not required)

Familiarity with cybersecurity, IAM, device management, or SaaS preferred

Bachelor's degree desired

Ideal Experience Candidates with experience in the following areas will be highly preferred: AI-assisted revenue workflows Inbound funnel optimization PLG / free-trial conversion motions Workflow automation Operational excellence in speed-to-lead SaaS sales development leadership#LI-MH1 Where you'll be working/Location: This role is on-site role in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role. This in-person role is based in the

Mexico City metro area

and requires team members to spend a few days each week in the office. Our office is located in the Reforma area of Me