Associate Account Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Associate Account Manager

Introduction to the Team

Travel Partnerships & Media helps partners deliver exceptional traveler and B2B experiences by connecting them to Expedia Group’s global demand, competitive technology, and data insights. Our team forms the centralized hub for partner onboarding, growth, and performance excellence. We ensure that lodging partners—new and existing—can successfully reach travelers worldwide while maximizing their visibility and revenue on the Expedia Group platform. This role blends account management, partner enablement, and business development, contributing directly to marketplace competitiveness and partner success.
As an Associate Account Manager, your primary mission is to build and nurture a strong portfolio of lodging partners across assigned markets. You will work with new partners to onboard them effectively, and with existing partners to enhance their performance, competitiveness, and marketing potential within the Expedia ecosystem.

You’ll engage partners primarily via phone‑based outreach, leveraging Expedia Group’s tools, insights, and programs to help them reach their full demand potential.

In this role, you will: 

This team has two divisions:

Partner Onboarding & Business Development

• Source, contact, and convert new lodging partners using fresh and assigned leads.

• Clearly articulate Expedia Group’s value proposition to potential partners.

• Guide new partners through the onboarding process, ensuring accurate setup of content, rates, and availability.

• Educate partners on competitive positioning, especially during high‑demand periods.

OR

Account Management & Performance

• Support existing partners in improving revenue, visibility, and market share on Expedia Group sites.

• Help partners adopt self‑service tools and optimize their listings via Partner Central.

• Identify opportunities to grow partner performance through merchandising, promotions, and platform programs.

• Communicate customer trends, marketing opportunities, and actionable insights derived from data.

Relationship Building & Cross‑Team Alignment

• Develop and maintain strong partner relationships built on trust, collaboration, and shared goals.

• Share best practices within the team to collectively achieve broader market targets.

• Represent the voice of the partner internally by providing feedback that improves systems, tools, and processes.

Experience & Qualifications

• Bachelor’s degree in Business, Hospitality, Communications, or related field—or equivalent professional experience.

• 0–2 years of experience in B2B/B2C sales, partner management, commercial operations, account management or similar.

• Strong communication skills, with the ability to persuade, educate, and handle objections.

• High comfort level with phone‑based outreach, cold calling, and structured pipelines.

• Analytical mindset with the ability to interpret data and translate insights into action.

• Ability to manage multiple priorities, meet targets, and thrive in a fast‑paced environment.

• Strong organization, attention to detail, and follow‑through.

• A true team player who contributes to shared success.

• Fluency in English required.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.