Quickbooks Certified Bookkeeper
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Job Description
Bookkeeping & Account Management
• Accurately categorize transactions, reconcile accounts, and maintain clean ledgers
• Identify and resolve discrepancies with care and attention to detail
• Conduct monthly financial reviews to ensure every client’s books are accurate and up to date Client Support & Communication
• Serve as the main point of contact for your clients — small business owners who rely on your guidance
• Provide empathetic, professional, and clear communication across chat, email, and phone
• Build strong relationships by explaining financial information in a way clients can easily understand Problem Solving & Ownership
• Take initiative to identify and resolve client concerns proactively
• Own the client experience from start to finish, ensuring satisfaction and trust
• Collaborate with internal teams using tools like Bench App, Salesforce, and Slack Qualifications
• QuickBooks Online Certification is required (active certification)
• 1+ year of experience in bookkeeping, auditing, or tax preparation
• 1+ years of customer-facing or client service experience — ideally supporting U.
S.-based clients
• Excellent spoken and written English proficiency (clear, confident, and professional communication is a must)
• Strong customer service mindset with the ability to explain financial information clearly and empathetically
• Hands-on experience using QuickBooks Online
• High attention to detail, strong problem-solving skills, and a proactive approach
• Degree in Accounting, Finance, or related field (or equivalent experience) Additional Information
• Must be based in the Mexico City area and available to work North American business hours (9 AM – 5 PM EST or PST)
• Must meet Bench’s minimum hardware and internet requirements for smooth communication and workflow
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