Network Technical Support Manager
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What You'll Do
• Lead, mentor, and grow a team of Technical Support Engineers
• Drive timely resolution of customer issues and escalations
• Partner with Product and Engineering teams on complex technical challenges
• Improve support processes, performance metrics, and operational efficiency
• Deliver technical coaching and training to team members What We're Looking For
• Bachelor's degree in Engineering, Computer Science, or related field
• 5+ years of technical support experience
• 2+ years of people leadership experience
• Strong networking knowledge (Wi-Fi, Ethernet, IP)
• Experience with CRM/ticketing tools such as Salesforce or ServiceNow
• Excellent communication and problem-solving skills
• Advanced English proficiency Preferred
• ITIL certification or similar process management experience
• Telecommunications or networking industry experience Join a company where innovation, collaboration, and customer success drive everything we do. 👉 Ready to take the next step in your leadership career? Apply today or message me directly for more information. #Hiring #TechnicalSupportManager #TechnicalSupport #Networking #Telecommunications #ITLeadership #CustomerSupport #VistanceNetworks #ApodacaJobs #MonterreyJobs #EngineeringLeadership #ServiceNow #Salesforce #TechCareers #PIIT
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