Remote IT Support Specialist: Digital Key
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NTT DATA Services in Guadalajara, Jalisco, Mexico is seeking an Account Service Specialist to provide remote Level 1 and 2 production and application support for Hilton Worldwide Digital Key System and Connected Room. You will handle live phone support during daytime/evening/weekend hours and participate in an on-call rotation.
You will work from tickets, using documented procedures, escalate to managers or teams as needed, and ensure SLAs are met while coordinating with hotels in real time.
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