Remote IT Support Specialist

Hace 2 semanas

guadalajara, jalisco, México NTT DATA, Inc. Jornada completa

NTT DATA Services in Guadalajara, Jalisco, Mexico, seeks an Account Service Specialist to provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room. You will handle live phone support during day, evening and weekend hours and participate in on-call rotations, working directly with the client to resolve incidents.

You will log, analyze, escalate as needed, and ensure SLAs are met while collaborating with hotels and internal teams to

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