Technical Account Manager
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Ourclientisagloballeading,,theirSaaSplatformpowersmassvolunteerprogramsacrosstheglobeforNot-for-Profits,localgovernment,sportingfederations,andmajorevents.Ourallinonesolutionhelpsourclientstorecruit,retain,rewardandtraintheirvolunteers,whilstalsoensuringcompliance.
AboutTeamifiedTeamifiedisatalentpartnerhelpingcompaniesbuildexceptionalremoteteamsacrossIT,software,product,
,fast,andcost-effective.Teamifiedhashundredsofclientswithmorethan200engineers,testers,productmanagers,designers,andtechnologyexpertsdeliveringimpactfulsolutionseveryday.
JobSummary:We’relookingforaTechnicalAccountManagerwhocanbedeployedintoourcustomeraccountstodeeplyunderstandtheirtechnicallandscape,diagnosechallenges,—you’llbeequallycomfortablereviewingacustomer’’llactasatrustedtechnicaladvisortoourmostimportantaccounts,combiningdeepproductexpertisewithacommercialmindsetfocusedonretention,expansion,andlong-termcustomersuccess.Youarenotasupportagent—youoperateaboveday-to-daysupport,developingathoroughunderstandingofeachcustomer’senvironment,workflows,andbusinessobjectivessotheyneverhavetore-explaintheirsetup.
KeyResponsibilities:- Serveastheprimarytechnicalpointofcontactforaportfolioofstrategicaccounts,owningthetechnicalrelationshipfrompost-salethroughrenewalandbeyond
- Conducttechnicalhealthchecks,platformaudits,andconfigurationreviewstoproactivelyidentifyissuesandoptimisationopportunities
- Developandexecutetailoredtechnicalsuccessplansalignedtoeachcustomer’sbusinessgoalsandplatformmaturity
- Diagnosecomplextechnicalchallengesandcreateactionablesolutions,includingcustomconfigurations,workflowredesigns,andintegrationrecommendations
- Managetechnicalescalationsend-to-end,liaisingwithEngineeringandProductteamstodriveresolutionandkeepcustomersinformed
- Monitorsupportrequesttrendsacrossassignedaccounts,aggregatingcommonissuestodrivebroaderimprovements(training,documentation,productenhancements)
- Identifyandprogressexpansionopportunitiesincludingupsell,cross-sell,andprofessionalservicesbyuncoveringunmettechnicalneeds
- DevelopandbuildstrongrelationshipswithkeycustomerstakeholdersandexecutivesponsorsthroughsteeringcommitteesandregularreviewsProvideexpert-leveltraining,enablement,andbest-practiceguidancetohelpcustomersmaximiseplatformadoptionandROI
- Bethevoiceofthecustomerinternally,providingstructuredfeedbacktoProduct,Engineering,andCustomerSuccessonhowwecanbetterserveourclients
- CollaboratecloselywithCustomerSuccessManagerstoensurealignedaccountstrategiesandseamlesscustomerexperiences
- Drivecustomeradvocacythroughreference-ability,casestudies,andparticipationin
- communityevents
- 5+yearsofexperienceinatechnicalaccountmanagement,solutionsengineering,implementation,orcustomer-facingtechnicalrolewithinaSaaSenvironment
- Proventrackrecordmanagingenterprise-levelcustomerrelationshipswithafocusonretentionandrevenueexpansion
- Strongtechnicalaptitude—comfortablewithplatformconfiguration,APIsintegrations,dataflows,andtroubleshootingcomplexsoftwareissues
- Experienceconductingtechnicalaudits,healthchecks,andsolutiondesignforcustomerswithvaryinglevelsoftechnicalmaturity
- Demonstratedabilitytotranslatecomplextechnicalconceptsintoclearbusinessvaluefornon-technicalstakeholders
- Excellentstakeholdermanagementskills,includingexperienceengagingwithC-levelandseniorexecutives
- Experienceinastartuporscale-upenvironmentwiththeabilitytothriveinafast-paced,evolvinglandscape
- Strongprojectmanagementskillswiththeabilitytomanagecompetingprioritiesacrossmultipleaccountssimultaneously
- ExceptionalwrittenandverbalcommunicationskillswithmeticulousattentiontoDetail
- Criticalthinkingandproblem-solvingmindsetwithaproactive,solutions-orientedapproach
- Agoodsenseofhumouranddesiretobepartofaclose-knit,passionateteam
- Flexibilityinworkhoursandlocation,withafocusonmanagingenergyratherthantime.
- Accesstoonlinelearningplatformsandabudgetforprofessionaldevelopment
- Acollaborative,no-silosenvironment,encouraginglearningandgrowthacrossteams
- Adynamicsocialculturewithteamlunches,socialevents,andopportunitiesforcreativeinput
- LeaveBenefits
Ifyoupossesstherequiredskillsandareeagertocontributetoourteam'ssuccess,weencourageyoutoapplyforthisexcitingopportunity.
#GrowWithTeamified#TeamifyYourCareer-
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