Hotel Operations Manager

Hace 3 semanas

monterrey, nuevo león, México Lenwich Jornada completa

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# Hotel Operations ManagerCantaloupe MonterreyPart of Cantaloupe ResortBaton Rouge, LAPosted 8 months ago$50,000
- $80,000/yearFull-time##

About the Role
Cantaloupe Monterrey, a distinguished 4-star hotel in Monterrey, is seeking an experienced Hotel Operations Manager to lead day-to-day hotel operations, ensure exceptional guest experiences, and maintain high standards across all departments. The successful candidate will have a proven management background in upscale hospitality, strong operational and financial acumen, and a hands-on leadership style. This role requires someone who can balance guest satisfaction, staff development, and cost-control while promoting the hotel's brand and service standards.
The Hotel Operations Manager will work closely with department heads (front desk, housekeeping, food & beverage, maintenance) to optimize processes, implement service improvements, and drive revenue and profitability. This is a full-time, on-site management role that requires flexibility to cover varied shifts, weekends, and occasional night duties. Prior management experience in a 4-star hotel or comparable property is a must.##

What you'll do
* Oversee daily operations of front office, housekeeping, and food & beverage to ensure consistent high-quality guest services
* Recruit, train, mentor, and schedule department supervisors and staff to meet service and performance standards
* Manage departmental budgets, control costs, and support revenue initiatives to meet property financial targets
* Handle guest recovery and escalated guest issues promptly and professionally to maintain satisfaction and loyalty
* Implement and enforce hotel policies, safety procedures, and compliance with local regulations
* Coordinate with sales and revenue teams on room inventory, group arrivals, and special events to optimize occupancy and ADR
* Prepare operational reports, analyze KPIs, and recommend improvements to enhance efficiency and guest experience## What we're looking for
* Minimum 3-5 years of progressive hotel management experience, preferably in a 4-star property
* Strong leadership and team development skills with proven experience managing multi-department staff
* Budgeting and P&L management experience with ability to analyze financial reports and control costs
* Excellent guest service and conflict-resolution skills with a track record of handling escalations
* Operational knowledge of front office, housekeeping, and F&B processes and standards## Nice to have
* Fluent or conversational Spanish and English to support our local and international guests
* Experience with hotel property management systems (e.g., Opera, Cloudbeds) and POS systems
* Certified Hotel Administrator (CHA) or similar hospitality management certification
* Previous experience managing special events or conference services in a hotel setting### Ready to apply?

Job Type
Full-timeSalary$50,000
- $80,000/year

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