Virtual Account Manager

We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. As a Growth Account Manager (GAM) for the SMB/MM segment in Mexico City, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success. This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Mexico City office and 1 day from the comfort of your home Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts, serving as their primary commercial partner to maximize their adoption of the Deliverect platform. Drive regional revenue growth by identifying up-sell and cross-sell opportunities, successfully introducing new product features, add-ons, and modules to your account base. Conduct regular business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI. Actively identify accounts at risk of churn, developing proactive retention strategies and handling objections with resilience to secure long-term contract renewals. Collaborate closely with the Customer Experience and Implementation teams to ensure smooth post-onboarding transitions and quick resolution of ongoing technical or operational hurdles. Maintain data-driven precision within our CRM platform (HubSpot) to ensure clear communication, accurate pipeline forecasting, and effective account management. Continuously review and refine account management workflows, sharing insights with the broader team to optimize customer experiences and streamline operational efficiency. 3+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets. Strong commercial acumen with a solutions-driven mindset, highly comfortable driving consultative up-sell discussions and negotiating contract renewals. Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value. Experience working with CRM software (e.g., HubSpot) and ticketing systems to manage account pipelines effectively. A bachelor's degree in a relevant field or equivalent work experience. Fluency in English is required, with strong written and verbal communication skills being essential. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Collaborate with a Global Team
- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you're supported with what matters most—right where you are. Fluency in English is required, with strong written and verbal communication skills being essential. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
This process is designed to support our recruiters and does not replace human review. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.