Director, Global Account Management

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Director, Global Account Management located in Guadalajara, North.

Reporting to the VP, Global Account Management, the Director of Global Account Management will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.

Responsibilities:

• Set and Execute 3YP.
• Guide quarterly financial planning process with sites and hold up orgs.
• Comprehension of P&L and Balance Sheet on levers to improve.
• Set goals for specific accounts of controls.
• Price business in line with segment goals.
• Manage Customer escalations.
• Coordinate multiple sites and functions to exceed customers’ expectations.
• Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline.
• Relationship management with Customer at executive / resolution-making levels.
• In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
• Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs.
• Segment relationship management and information flow, developing growth through pan-Flex contribution.
• In charge of contract renewals, changes and maintenance.
• Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites.
• In charge of improving communication and driving best practices across multi-sites.
• Ensures all client programs execute to contract, hitting key KPIs.
• Hold up of ITO versus quote, E&O management.
• Control of tracking risks on the business and reporting to Flex business accordingly.

Qualifications:

• BA/BS/MBA or equivalent work experience.
• Typically requires a minimum of 8 years of sales/account management experience.
• Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
• Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
• Understands the strategic impact of the function across sites.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

MG61

Job Category

Sales - Marketing - Account Mgmt

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).