Senior CX

The Opportunity Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services - solving real client challenges through connected collaboration. We’ll help you grow your skills so...

DiDi Global Inc. in Mexico City is seeking a strategic CX leader to design and drive customer experience initiatives across the business.You will align local actions with global CX standards and partner with product, operations, and marketing to deliver exceptional service and measurable improvements. The role emphasizes leading diverse teams, setting OKRs,...

PwC México Acceleration Center Mexico is seeking a Senior Associate to enhance customer experiences by analyzing client needs and delivering CX solutions. You will lead initiatives, craft journey maps, and guide teams to drive loyalty and value for diverse clients across geographies.You will mentor others, manage projects end-to-end, and leverage data and...

McGraw Hill is seeking a Senior Manager of Customer Experience for LATAM and South America in Mexico City. You will lead bilingual customer service operations, develop high-performing teams, and drive regional growth through transformation. Hybrid work with in-office Mondays and Wednesdays.Ideal candidates have 8+ years in CX or contact centers, 3–5 years...

Whirlpool, una empresa tecnológica multinacional, busca un Gerente Senior de Operaciones Remotas Globales para liderar la eficiencia de equipos distribuidos y garantizar cumplimiento de normativas. El rol es 100% remoto, coordina estrategias globales, establece KPIs y optimiza procesos con herramientas digitales.Requiere MBA y más de 8 años en gestión de...

Medtronic seeks a Senior Customer Experience Specialist in Mexico City to analyze and enhance the end-to-end customer journey. You will identify pain points, collaborate with Marketing, Sales, Digital, Operations, and Customer Support, and design initiatives to boost satisfaction and loyalty.The role supports KPI development and data-driven CX improvements....

Klar in Mexico City is seeking a Senior CX Specialist to evolve and scale our Customer Experience operations. You will own initiatives end-to-end, leveraging data, automation, and AI to improve customer journeys and operational efficiency.This full-time hybrid role requires collaborating across teams, designing scalable CX processes, and driving KPI-driven...

Ofertas de Senior Analyst Cx Consumer Care en ... Gerente Senior de Operaciones Remotas Globales Una innovadora empresa tecnológica multinacional busca un Gerente Senior de Operaciones Remotas Globales, quien será la piedra angular para asegurar la máxima eficiencia y cohesión de nuestros equipos distribuidos a nivel mundial. Este rol, operando de manera...

FBS is seeking an experienced customer experience leader who owns multiple journey areas from start to finish and acts as the decision-maker for journey performance. You will work independently, lead projects, and coach team members while aligning journey strategies with business goals and senior leadership expectations.You will analyze end-to-end journeys,...