Bilingual Member Support Supervisor

Hace 7 días

Mexico City Landing Jornada completa

Landing is seeking a Member Support Supervisor in our Polanco office, Mexico City. You will lead a bilingual team delivering English-language guest support by phone, chat, and tickets, and directly influence how the team operates. You will coach, model, and optimize performance while ensuring guest satisfaction.

You will manage escalations, oversee peak periods, and drive metrics such as CSAT and FCR. This role requires proximity to decision-makers and a hands-on approach to continuous