Global Service Desk Analyst: Transform IT Support Worldwide

ERM is seeking a Service Desk Team Lead in Mexico City to oversee 1st and 2nd line IT support across a global delivery network. You will manage incidents, service requests, and performance metrics while coaching a regional team to deliver consistently high service levels.The role emphasizes ITIL governance, stakeholder communication, and the use of...

ERM in Mexico City is seeking a Service Desk Team Lead to ensure efficient, consistent IT support across the organization. You will work with regional IT teams and global stakeholders to resolve incidents, manage requests, and drive service excellence.The role requires leading a global service desk, monitoring KPIs, coaching staff, and aligning with ITIL...

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future Introduction As a Global...

Levi Strauss & Co. seeks a Global Service Desk Analyst to provide Level 1 and Level 2 IT support for employees and retail stores across our global operations.You will handle voice, chat, chatbot-transferred, and ITSM contacts, restoring productivity quickly while minimizing handoffs. Reporting to the Service Operations Lead, candidates should demonstrate...

ERM is seeking a Service Desk Team Lead in Mexico City to join the Global IT function. You will lead a multinational team delivering high-quality 1st and 2nd line IT support, ensure SLA compliance, and drive process improvements across incident, request, and problem management.You will collaborate with regional IT teams and business stakeholders, leveraging...

ERM is the world’s largest specialist sustainability consultancy, with over 50 years of experience helping organizations navigate complex environmental, social, and governance challenges. We bring together a global community of experts to deliver meaningful impact for our clients and the planet. This position is located in our Mexico City office, working...

ERM is seeking a Service Desk Team Lead in Mexico City to oversee 1st and 2nd line IT support across a global operation. You will work with regional IT partners to resolve incidents, manage requests, and improve service delivery while adhering to ITIL standards.The role requires strong leadership, stakeholder management, and experience with ticketing tools...

SoftwareOne Deutschland GmbH is seeking a Bilingual Support Analyst for Global IT Support in LATAM. The role involves troubleshooting Windows, macOS, Microsoft 365, Teams, and Outlook, managing access in Entra ID and Active Directory, and collaborating with global teams in a follow-the-sun model.You will support onboarding/offboarding, access requests, and...