Technical Account Manager

Abouttheclient

Ourclientisagloballeading,end-to-endenterprisevolunteerengagementplatformpoweringover100millionvolunteerhours.Theyexisttoconnectcommunitiestoeventsandcausestheyarepassionateabout.Usedbyover3millionvolunteersacross26differentcountries,theirSaaSplatformpowersmassvolunteerprogramsacrosstheglobeforNot-for-Profits,localgovernment,sportingfederations,andmajorevents.Ourallinonesolutionhelpsourclientstorecruit,retain,rewardandtraintheirvolunteers,whilstalsoensuringcompliance.

AboutTeamified

TeamifiedisatalentpartnerhelpingcompaniesbuildexceptionalremoteteamsacrossIT,software,product,anddigitalinnovation.Wecollaboratewithleadingenterprisesandfast-scalingtechbusinessesworldwidetohelpthemaccessworldclasstalentand

accelerategrowth.Withoperationsacrosstheglobeourmissionistomakebuildinghighperformingglobalteamssimple,fast,andcost-effective.Teamifiedhashundredsofclientswithmorethan200engineers,testers,productmanagers,designers,andtechnologyexpertsdeliveringimpactfulsolutionseveryday.

JobSummary:

We’relookingforaTechnicalAccountManagerwhocanbedeployedintoourcustomeraccountstodeeplyunderstandtheirtechnicallandscape,diagnosechallenges,andarchitectsolutionsthatdrivemeaningfuloutcomes.Thisrolesitsattheintersectionoftechnicalconsultingandaccountmanagement—you’llbeequallycomfortablereviewingacustomer’splatformconfigurationasyouarepresentingastrategicroadmaptotheirleadershipteam.You’llactasatrustedtechnicaladvisortoourmostimportantaccounts,combiningdeepproductexpertisewithacommercialmindsetfocusedonretention,expansion,andlong-termcustomersuccess.Youarenotasupportagent—youoperateaboveday-to-daysupport,developingathoroughunderstandingofeachcustomer’senvironment,workflows,andbusinessobjectivessotheyneverhavetore-explaintheirsetup.

KeyResponsibilities:

• Serveastheprimarytechnicalpointofcontactforaportfolioofstrategicaccounts,owningthetechnicalrelationshipfrompost-salethroughrenewalandbeyond
• Conducttechnicalhealthchecks,platformaudits,andconfigurationreviewstoproactivelyidentifyissuesandoptimisationopportunities
• Developandexecutetailoredtechnicalsuccessplansalignedtoeachcustomer’sbusinessgoalsandplatformmaturity
• Diagnosecomplextechnicalchallengesandcreateactionablesolutions,includingcustomconfigurations,workflowredesigns,andintegrationrecommendations
• Managetechnicalescalationsend-to-end,liaisingwithEngineeringandProductteamstodriveresolutionandkeepcustomersinformed
• Monitorsupportrequesttrendsacrossassignedaccounts,aggregatingcommonissuestodrivebroaderimprovements(training,documentation,productenhancements)
• Identifyandprogressexpansionopportunitiesincludingupsell,cross-sell,andprofessionalservicesbyuncoveringunmettechnicalneeds
• DevelopandbuildstrongrelationshipswithkeycustomerstakeholdersandexecutivesponsorsthroughsteeringcommitteesandregularreviewsProvideexpert-leveltraining,enablement,andbest-practiceguidancetohelpcustomersmaximiseplatformadoptionandROI
• Bethevoiceofthecustomerinternally,providingstructuredfeedbacktoProduct,Engineering,andCustomerSuccessonhowwecanbetterserveourclients
• CollaboratecloselywithCustomerSuccessManagerstoensurealignedaccountstrategiesandseamlesscustomerexperiences
• Drivecustomeradvocacythroughreference-ability,casestudies,andparticipationin
• communityevents

RequiredSkillsandExperience

• 5+yearsofexperienceinatechnicalaccountmanagement,solutionsengineering,implementation,orcustomer-facingtechnicalrolewithinaSaaSenvironment
• Proventrackrecordmanagingenterprise-levelcustomerrelationshipswithafocusonretentionandrevenueexpansion
• Strongtechnicalaptitude—comfortablewithplatformconfiguration,APIsintegrations,dataflows,andtroubleshootingcomplexsoftwareissues
• Experienceconductingtechnicalaudits,healthchecks,andsolutiondesignforcustomerswithvaryinglevelsoftechnicalmaturity
• Demonstratedabilitytotranslatecomplextechnicalconceptsintoclearbusinessvaluefornon-technicalstakeholders
• Excellentstakeholdermanagementskills,includingexperienceengagingwithC-levelandseniorexecutives
• Experienceinastartuporscale-upenvironmentwiththeabilitytothriveinafast-paced,evolvinglandscape
• Strongprojectmanagementskillswiththeabilitytomanagecompetingprioritiesacrossmultipleaccountssimultaneously
• ExceptionalwrittenandverbalcommunicationskillswithmeticulousattentiontoDetail
• Criticalthinkingandproblem-solvingmindsetwithaproactive,solutions-orientedapproach
• Agoodsenseofhumouranddesiretobepartofaclose-knit,passionateteam

Benefits:

• Flexibilityinworkhoursandlocation,withafocusonmanagingenergyratherthantime.
• Accesstoonlinelearningplatformsandabudgetforprofessionaldevelopment
• Acollaborative,no-silosenvironment,encouraginglearningandgrowthacrossteams
• Adynamicsocialculturewithteamlunches,socialevents,and