Supervisor-Front Desk

hace 2 semanas

San José del Cabo, México The Ritz-Carlton A tiempo completo

POSITION SUMMARY

Assist staff with expediting problem payments problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or equivalent.

Related Work Experience: At least 1 year of related work experience.

  • Front Desk Manager

    hace 7 días

    Playa del Carmen, México Marriott International, Inc A tiempo completo

    **Job Number** 23142060 **Job Category** Rooms & Guest Services Operations **Location** The Riviera Maya Mexico EDITION, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Front Desk Receptionist

    hace 4 semanas

    Cabo San Lucas, México EcoCat Restaurant A tiempo completo

    **About Us**: EcoCat is a premier boat tour company offering unforgettable experiences on the stunning waters of Cabo San Lucas. With a commitment to excellence and customer satisfaction, we provide thrilling tours three times a day, showcasing the breathtaking beauty and natural wonders of our coastal paradise. **Position Overview**: We are seeking a...

  • Agent-Front Desk

    hace 2 semanas

    San José del Cabo, México The Ritz-Carlton A tiempo completo

    POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or...

  • Supervisor de Concierge

    hace 4 semanas

    Cabo San Lucas, México RCD Hotels A tiempo completo

    ¡Ven a brillar a nuestro escenario! Supervisar las solicitudes de servicio de clientes y huéspedes, haciendo una toma de decisiones adecuada para poder resolver cualquier inconveniente que se presente y lograr una estancia agradable. **Requisitos**: Licenciatura en Turismo o afín Experiência en el puesto o en puestos similares de atención al...

  • Front Desk Supervisor

    hace 4 semanas

    Cabo San Lucas, México Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Front Desk

    hace 1 mes

    Cabo San Lucas, México Empleando Mexico A tiempo completo

    **Vacante para la empresa Empleando Mexico en Los Cabos, Baja California Sur**: ¡Únete a nuestro gran equipo de trabajo! Importante clínica dental de turismo médico en Los cabos, está en búsqueda de tu talento para la vacante de Recepcionista Bilingüe. Funciones: - Recepción e interacción con pacientes - Monitoreo y gestión de cita -...

  • Front Desk Receptionist

    hace 1 semana

    Cabo San Lucas, México Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Agent-Spa Desk

    hace 2 semanas

    San José del Cabo, México The Ritz-Carlton A tiempo completo

    POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with...

  • Agent-Spa Desk

    hace 2 semanas

    San José del Cabo, México The Ritz-Carlton A tiempo completo

    POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working...

  • Recepcionista / Auxiliar Administrativo

    hace 4 semanas

    Del Valle Sur, México FullOffice.com A tiempo completo

    **Responsabilidades**: - Atención de front desk - Atención de linea operadora - Atención de tickets - Generación de llamadas para validación de base de datos - Asistencia para la oficina - Recepción de paquetería - Control de acceso a la oficina - Control de inventario interno - Asistencia a directivos - Carga de documentos administrativos Tipo de...

  • Recepcionista

    hace 1 mes

    Playa del Carmen, México Grupo Lomas Travel A tiempo completo

    Conocer la oferta de habitaciones y las características de las mismas, así como los servicios y actividades que ofrece el Hotel y de los lugares de interés de la zona. - Mantener el control de las habitaciones ocupadas y disponibles. - Conocer y aplicar el procedimiento de lost & found, con objetos encontrados. - Atender con amabilidad y discreción a...

  • Recepcionista con Experiencia en Hotelería

    hace 4 semanas

    Playa del Carmen, México Princess Hotels and Resorts A tiempo completo

    **Perfil**: Inglés: intermedio-avanzado Nível académico: Universidad o carrera concluida Disponibilidad de horario Excelente actitud de Servicio Excelente presentación OBJETIVO DEL PUESTO: - Realizar el Check in y Check out de los huéspedes del hotel, realizar los procedimientos de entrega de habitaciones a los huéspedes, resguardo de...

  • Recepcionista

    hace 4 semanas

    Playa del Carmen, México EL DORADO ROYALE A tiempo completo

    Conocer la oferta de habitaciones y las características de las mismas, así como los servicios y actividades que ofrece el Hotel y de los lugares de interés de la zona. - Mantener el control de las habitaciones ocupadas y disponibles. - Conocer y aplicar el procedimiento de lost & found, con objetos encontrados. - Atender con amabilidad y discreción a...

  • Recepcionista Nocturno

    hace 4 semanas

    Playa del Carmen, México EL DORADO ROYALE A tiempo completo

    Conocer la oferta de habitaciones y las características de las mismas, así como los servicios y actividades que ofrece el Hotel y de los lugares de interés de la zona. - Mantener el control de las habitaciones ocupadas y disponibles. - Conocer y aplicar el procedimiento de lost & found, con objetos encontrados. - Atender con amabilidad y discreción a...

  • Mgr-at Your Service

    hace 7 días

    Playa del Carmen, México Marriott International, Inc A tiempo completo

    **Job Number** 24000649 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the successful...

  • Recepcionista para Oficina Coworking

    hace 4 semanas

    Playa del Carmen, México BUNKER Coworking A tiempo completo

    **Responsibilities**: - Greet and welcome members and guests in a friendly and professional manner - Answer phone calls and direct them to the appropriate person or department - Manage the front desk and ensure that the coworking space is running smoothly - Assist members with their needs, including reservations, mail and package handling, and technical...

  • Supervisor de areas publicas

    hace 4 semanas

    Playa Del Carmen, México The St. Regis Kanai Resort - Riviera Maya A tiempo completo

    Job Number 24060636Job Category Housekeeping & LaundryLocation The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure...

  • Supervisor de areas publicas

    hace 4 semanas

    Playa del Carmen, Quintana Roo, México The St. Regis Kanai Resort - Riviera Maya A tiempo completo

    Job Number Job Category Housekeeping & LaundryLocation The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality...

  • Supervisor de areas publicas

    hace 4 semanas

    Playa del Carmen, Quintana Roo, México Marriott International A tiempo completo

    Job Number Job Category Housekeeping & LaundryLocation The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality...

  • Mgr-quality

    hace 7 días

    Playa del Carmen, México Marriott International, Inc A tiempo completo

    **Job Number** 24000555 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is...