Functional Onboarding Specialist

hace 6 meses


Mexico City Nasdaq A tiempo completo
Functional Onboarding Specialists need to provide essential support and guidance to customers from early stages until go-live of NTS service implementation and usage. They are the point of contact for any queries, bespoke advise, troubleshooting, and coordinating with internal NTS teams to ensure a smooth onboarding process

Client Engagement:

· Effectively conduct NTS implementation kick-off meeting to explain the onboarding process.

· Establish strong relationships with key stakeholders to ensure customer satisfaction and retention.

· Prepare and deliver tailored project plans to the customers.

· Comprehend and explain the Nasdaq Data Specifications to the customer.

Implementation:

· Understand customer profile and market surveillance requirements to be able to answer customer queries and offer suggestions.

· Conduct training sessions on NTS products, including calibration, workbench, and alerts.

· Assist customers with alert calibration and alert logic used within NTS.

· Eliminate roadblocks during implementation, e.g. parameter deployments, knowledge gaps, poor coordination with stakeholders, poor understanding.

· Assist the technical onboarding specialist in implementing change requests from customers.

· Educate customers and assist customers with the onboarding process, e.g. knowledge base articles and other written documentation.

Team coordination:

· Work closely with the Technical Onboarding Specialist and the Sales Executive/Account Manager to take ownership of the onboarding process.

· Work closely with customers and technical onboarding specialists on requirement gathering, analysis, and drafting of change request documents.

Planning and Reporting:

· Provide weekly project status reports to internal and external stakeholders.

· Collect and act on customer feedback to improve the product by creating and following up on enhancement requests, bug fixes and changes

· Be an effective communicator internally to set the correct priority to customer queries and externally to be transparent with customers.

· In-depth expertise in Capital markets and customer Management.

· At least three years of experience in the Capital Markets domain with exposure to multiple products like Equities, Future, Options, etc.

· Understanding of OTC markets like Forex, Fixed Income etc.

· Familiar with market manipulation techniques and local compliance requirements.

· Ability to communicate clearly and professionally at all levels.

· Ability to work in a fast-paced environment and meet tight deadlines.

· Outstanding customer management & negotiation skills.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.


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