Onboarding Specialist

hace 1 mes


Mexico City Match Consulting A tiempo completo

Importante empresa de turismo y hospitalidad busca Onboarding Specialist.


Las principales responsabilidades son:

  •  Coordinar y ejecutar el proceso de integración de nuevos clientes, desde la firma del contrato hasta su activación en la plataforma.
  •  Colaborar con el equipo de ventas para obtener y verificar toda la información necesaria para la configuración inicial del cliente.
  •   Trabajar con el equipo de marketing para implementar estrategias de lanzamiento y visibilidad en la plataforma, asegurando que cada cliente tenga una presencia atractiva y competitiva.
  • Realizar capacitaciones para los nuevos clientes, asegurando que comprendan el uso de la plataforma, las herramientas de gestión y las mejores prácticas para maximizar sus resultados.
  •  Monitorear el progreso de cada incorporación y resolver dudas o incidencias que surjan durante el proceso.
  • Generar informes y métricas de éxito en el proceso de onboarding, proporcionando retroalimentación y sugerencias para mejorar continuamente la experiencia del cliente.

 

Paquete de remuneración:

  •  Sueldo competitivo.
  •  Esquema de comisiones.
  •  Bonos e incentivos.
  • Oportunidades de desarrollo profesional y crecimiento en un entorno dinámico y colaborativo.
  •   Capacitación y herramientas para garantizar el éxito en el puesto.
  • Ambiente de trabajo flexible y beneficios adicionales.
  • Horario de lunes a viernes.




Requisitos:
  •  Experiencia en gestión de clientes, preferentemente en roles de onboarding, gestión de proyectos o soporte.
  • Habilidades de comunicación y organización excepcionales, con capacidad para coordinar múltiples procesos a la vez.
  • Experiencia trabajando con CRM y herramientas de gestión de proyectos.
  • Capacidad para trabajar de manera colaborativa con equipos de ventas, marketing y administración.
  • Orientación a resultados y experiencia en mejorar procesos de incorporación.




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