Sr Analyst Digital Solutions
hace 4 meses
Sr Analyst Digital Solutions & Reporting Services
Location : Guadalajara, Mexico
Reports to Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services
The Sr Analyst Digital Solutions & Reporting Services will play a crucial role in maintaining, optimizing, and supporting the Workday HCM, Time and Attendance and Payroll systems. The overall responsibilities will include hands-on support/implementation of integrations, user security, system architecture maintenance, troubleshooting system issues, data analysis, vendor management, and coordination with other teams. S/he will work closely with the DHR COE to fulfill the technical needs of the business, collaborating with Business leaders, HR partners and other HR COEs. S/he will explore and evaluate enhancements, considering the current and future desired state. It is expected to review Workday Community, UKG Knowledge map, and ADP training to stay on top of product changes.
Core Responsibilities
Support Workday HCM platform operations – including but not limited to transactional data management, foundational data setup, configuration (beginner/intermediate-level), security role/access management, mass data loads, EIBs/integrations, troubleshooting, data audits and release management. Workday HCM scope of support includes Core HR, Talent Management, Talent Acquisition, Compensation, Learning, and Absence Management Journeys Support UKG Kronos platform operations – including but not limited to transactional data management, business structure setup, pay rules and attendance policy configuration, accruals and scheduling setup, security access management, and troubleshooting. Provide targeted support for ADP Payroll platform – troubleshoot Workday-ADP data sync issues, integrations monitoring and auditing. Assist users with Workday and UKG reporting inquiries and requests. Create / modify reports. Perform analyses as needed. Conduct data audits to ensure data quality and compliance with corporate data administration, security standards, HR policies, and procedures. Support new HR technology implementations, enhancement projects and upgrades. Support testing efforts related to HR technology. Identify test scenarios, write test cases and execute tests scripts. Partner with internal/external technical teams to triage and resolve issues. Collaborate with internal / external stakeholders to deliver an engaging employee / customer experience. Partner with various HR teams to deliver services aligned to the HR Service Delivery model. Support management team in creating / maintaining operational dashboards for metrics/KPIs analysis, control and monitoring. Collaboratively, drive continuous improvement efforts - identify trends from the users’ requests/issues identify improvement/automatization opportunities etc. Resolve escalated inquiries from Customer Service Rep. & Functional Specialists regarding system inquiries or issues. Coach junior team members on Workday, UKG and ADP platform-related support tasks and case management. Deliver training and support other knowledge management task as needed. Create, modify and maintain operational case management documentation, including but not limited to Desktop Procedures, Processes, FAQs, How-tos etc.Qualified Candidates will have:
Minimum Requirements -
3 yrs.+ operational support experience for Workday HCM (or major solution like Oracle / SuccessFactors). Detailed understanding of Workday HCM framework & architecture - knowledge on 2 or more modules/process groups - Core HR, Talent Management, Talent Acquisition, Compensation, Learning and Absence Management and HR Payroll systems. 1-2 yrs.+ experience with Workday HCM reporting, integrations/EIBs and security access management. Knowledge and hands-on experience with Workday HCM AIP Bonus configuration 1 -2 yrs.+ operational support experience for UKG Kronos, including experience with setup, processing and troubleshooting for business structure, processes, pay rule and attendance policy configuration, accruals and scheduling. Understanding of payroll system to troubleshoot integration issues. 2-3 years of service center experience with direct customer interaction Experience with implementing M&A in Workday, Time and Attendance and Payroll. 1 -2 yrs.+ systems testing experience. 2 Yrs.+ case management experience with a major solution like ServiceNow, ZenDesk, Salesforce etc. University Degree or equivalent experience in a related field Demonstrated ability to coach and train junior team members / peers. Excellent customer service skills and customer focus Demonstrated excellence in communications and collaboration. Must be able to convey knowledge to customers, peers, and managers of widely diverse skill levels. Strong analytical and problem-solving skills. Strong ability for task organization and documentation. Strong attention to detailDesired requirements, behaviors, and attributes
Workday HCM Certification is a plus. Experience with new HR technology implementations or mid-large scale projects Support new HR technology implementations and upgrades. ServiceNow case management solution experience Understand GDPR methodology and PII data. Change Management experience in Workday, ServiceNow, UKG and ADP Workday Reporting & Analytics Functionality knowledge Deployments in Workday & ServiceNow if possible Proven high level of customer service. Ability to work under pressure in a teamwork environment. Experience in more than one ERP. Deep HR technology expertise Detail-oriented execution of routine and complex processes (HR functional/operational knowledge) Uses technology to improve and automate activities – deeper Workday expertise to manage complex, back-end processes. Knowledge of the full HR operations solution and intersection points Effective vendor and partner collaboration Balance of speed and thoroughness Rigorous management of data standards across systems Understands the flow of data and system integrations. Strong customer service and communication skills Manage relationships and expectations of team members, stakeholders, and business/technology partners regarding reporting. Expertise in the use of HR digital tools and technology is strongly preferred. Proven time management skills, problem-solving skills and a strong sense of urgency Ability to quickly comprehend requirements and carry out transactions following set standards. Ability to establish effective professional working relationships. Able to run reports, conduct audits, and interpret data to conduct analysis. Consistent exercise of judgment and escalation as necessary to resolve problems. Strong work ethic, integrity, and personal accountability Strong communication and interpersonal skills and a collaborative team spirit
Relocation Available:
No-
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