Senior Technical Support Engineer, Cortex XSIAM

hace 3 semanas

Tijuana, México Palo Alto Networks A tiempo completo

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

Job Description

Your Career

As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.

You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.

Your Impact

Offer technical support to customers and partners Effectively manage support cases from recording to resolution, including timely follow-ups Conduct fault isolation and root cause analysis for technical issues Author Technical Support Bulletins and other technical documentation in the Knowledge Base Review technical content for training, marketing, manuals, and troubleshooting guides Travel to customer sites for critical situations, expediting resolutions as needed Provide configurations, troubleshooting, and best practices to customers Collaborate with the Engineering team to influence product operability Participate in weekend on-call rotation and provide after-hours support as required Communicate complex technical issues effectively to internal and external stakeholders

Qualifications

Your Experience

Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF) Analytical troubleshooting skills in Linux, displaying problem-solving abilities Strong proficiency in software and infrastructure troubleshooting, testing, and debugging Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous) Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards Exposure to SIEM, vulnerability management tools, and firewalls Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities Comfortable collaborating across diverse cross-functional teams with open communication Previous experience in a customer-facing technical support role (Support Engineer) - advantageous Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous) A bachelor's degree in computer science or related discipline or equivalent military experience (advantageous)

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations
and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers who dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: We can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability or special need, please contact us at . 

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines 

Is role eligible for Immigration Sponsorship?: No.  Please note that we will not sponsor applicants for work visas for this position.

  • Senior Technical Support Engineer, Cortex Xsiam

    hace 1 semana

    Tijuana, México Palo Alto Networks A tiempo completo

    **Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Technical Support Engineer

    hace 1 semana

    Tijuana, México Teradata A tiempo completo

    What You'll Do Are you a problem solver? Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers? If so, a position as a Technical Support Engineer at Teradata Tijuana is a great fit for you. Teradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems...

  • Technical Support Engineer

    hace 5 días

    Tijuana, Baja California, México Teradata A tiempo completo

    Are you a problem solver? Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers? If so, a position as a Technical Support Engineer at Teradata is a great fit for you.What We DoTeradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems they encounter...

  • Technical Support Engineer

    hace 2 meses

    Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different HVAC systems, Logic controllers and Variable Frequency Drives and follow standard procedures to escalate unresolved issues to...

  • Senior Technical Support Engineer

    hace 1 semana

    Tijuana, México Palo Alto Networks A tiempo completo

    **Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Automation Engineer

    hace 2 meses

    Tijuana, México Reiger Technical Search A tiempo completo

    **LOCATION** Tijuana, BCN **TYPE** Direct Hire **ID** BI32-2722129 **POSTED** Mar 15, 2023 This role is for that automation engineer who has experience developing and managing automation projects. This is a customer facing role to understand external and internal customer requirements. In the process of developing automation projects, this position...

  • Senior Product Engineer

    hace 5 días

    Tijuana, México Eaton A tiempo completo

    Eaton’s IS AER FED division is currently seeking a Senior Product Engineer. **What you’ll do**: **Position Overview**: This role will be the Product Engineering focal point in support of our extensive pneumatic product line and will work with a cross-functional team to ensure smooth operation of our manufacturing process. Key tasks include...

  • Technical Support Specialist- Mandarin Support

    hace 1 semana

    Tijuana, México Teradata A tiempo completo

    What You’ll Do The Technical Support Professional - Mandarin Support works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting...

  • Desing Engineer Sr

    hace 3 semanas

    Tijuana, México North American Production Sharing A tiempo completo

    **Design Engineer - Senior Level** **Job Summary**: The Senior Design Engineer applies advanced engineering principles to lead critical tasks in the design, development, and enhancement of existing products and processes. They serve as a key technical expert within the engineering department, providing guidance and mentorship to junior team...

  • Senior Hardware Desing Engineer

    hace 3 semanas

    Tijuana, México McCain A tiempo completo

    We are looking for a **SENIOR** _Hardware Design Engineer._ In this role the engineer needs to understand customer requirements and deliver products as per specifications. **Must have experience with**: - Designing with microprocessors, - Designing drivers for Linux and porting Linux to Embedded Boards, - Designing Embedded Boards, - Designing Firmware, -...

  • Senior Hardware Desing Engineer

    hace 2 meses

    Tijuana, México McCain A tiempo completo

    We are looking for a **SENIOR** _Hardware Design Engineer._ In this role the engineer needs to understand customer requirements and deliver products as per specifications. **Must have experience with**: - Designing with microprocessors, - Designing drivers for Linux and porting Linux to Embedded Boards, - Designing Embedded Boards, - Designing Firmware, -...

  • Senior Hardware Desing Engineer

    hace 3 semanas

    Tijuana, México McCain A tiempo completo

    We are looking for a **SENIOR** _Hardware Design Engineer._ In this role the engineer needs to understand customer requirements and deliver products as per specifications. **Must have experience with**: - Designing with microprocessors, - Designing drivers for Linux and porting Linux to Embedded Boards, - Designing Embedded Boards, - Designing Firmware, -...

  • Product Support Engineer

    hace 1 semana

    Tijuana, México Teradata A tiempo completo

    Are you a problem solver? Do you like fast-paced technical environment that allows you to work with customers, field representatives, and engineers? If so, the position of Product Support Engineer is a great fit for you. What You’ll Do Key Responsibilities Develop product knowledge of Teradata Analytic Ecosystem for effective problem solving Work with...

  • Senior Test Engineer

    hace 2 semanas

    Tijuana, México Bose A tiempo completo

    Job Description Senior Test Engineer - Development of ICT/FCT programs. - Actively take part in new product implementation. - Support manufacturing lines. - Deep involvement in product failure analysis. - Manage & Train Test Technicians. - Measurement System Analysis. - Active collaboration in cost reduction or quality improvement programs. - Preventive/...

  • Senior Test Engineer

    hace 5 días

    Tijuana, Baja California, México Bose A tiempo completo

    Job DescriptionSenior Test Engineer Development of ICT/FCT programs. Actively take part in new product implementation. Support manufacturing lines. Deep involvement in product failure analysis. Manage & Train Test Technicians. Measurement System Analysis. Active collaboration in cost reduction or quality improvement programs. Preventive/ Corrective...

  • Senior Mechanical Design Engineer

    hace 3 días

    Tijuana, México TACNA EDDY PUM A tiempo completo

    Eddy Pump is an international engineering and manufacturing company that is constantly pushing the envelope in developing and patenting new technology. We are currently looking for a Senior Mechanical Design Engineer with the following skills to work in our Tijuana office. - Strong mechanical design skills in Solidworks 3D - Strong CFD and FEA analysis -...

  • Technical Support Representative

    hace 4 semanas

    Tijuana, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across...

  • Senior Hardware Design Engineer

    hace 5 días

    Tijuana, Baja California, México KM Headhunters de Mexico A tiempo completo

    Vacante para la empresa KM Headhunters de Mexico en Tijuana, Baja California:We are looking for a Senior Hardware Design Engineer with complete product design life cycle.**_Skills and Qualifications_**•Embedded hardware design experienceMinimum - 8 years of experience levelStrong Electronics fundamentalsHigh Speed Board design experienceHands on experience...

  • Support Engineer

    hace 2 meses

    Tijuana, México North American Production Sharing A tiempo completo

    Responsible for providing low-level design and development support from initial concept through completion, manufacturing, and end-of-life phases of a project. Responsible for sustaining aspects of the product development life cycle: documentation updates, design changes based on incremental requirement changes based on product lifecycle, etc. The...

  • Senior Quality Engineer

    hace 4 días

    Tijuana, Baja California, México Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...