Support Analyst
hace 4 meses
THE ROLE
Provides expertise and assistance to resolve problems/issues on T24 application raised by Temenos customers in the region. The individual is expected to work closely with Technical Support Team and assist customers with a variety of different questions, concerns and problems in an efficient and timely manner by taking ownership of each case from beginning to end.
OPPORTUNITIES You will provide guidance and advice to less experienced Product Support consultants in case of complex issues. You will have strong proficiency in the tools, systems, procedures that are used to accomplish the job. You will track and maintain constant communication with the customer from the beginning to the end of any establishedcase, issue, or concern. You will be responsible for maintaining positive and loyal relationship between Temenos and its customers. SKILLS You should have 5+ years’ experience in customer support required. You should be bilingual in English and Spanish You should have a Bachelor’s Degree. You should have technical knowledge as you will be supporting a bank platform. VALUES Care about people needs Commit all assigned duties Collaborate with all the Product Support Team Challenge and growth yourself working with dynamic teams SOME OF OUR BENEFITS include: Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
Family care: 4 weeks of paid family care leave
Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
Study leave: 2 weeks of paid leave each year for study or personal development
-
Senior Appian Platform Support Analyst- AWS Cloud
hace 6 meses
Mexico City Nuvit Service A tiempo completoThe role involves serving as a Senior Technical Systems Analyst to support the operation of an Appian platform in the AWS cloud. Responsibilities include supporting the deployment of Appian code, monitoring and controlling Appian environments in PRE and PRO environments, providing L1 support for Appian applications in PRO, supporting deployments of new...
-
Technical Support Analyst
hace 7 meses
Mexico City Clarivate A tiempo completoWe are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. Your main purpose is to diagnose and resolve both technical and product functional inquiries....
-
BI Analyst
hace 4 semanas
Mexico City Connectingology A tiempo completo*Analyst will be responsible of creating cost centers, internal orders and to maintain company catalogs updated.*Will support Financial BU processing data (ETL)*Analyst will be responsible of monthly accounts clearing and reclassifications.*Will support the Financial specialist in the digitalization agenda looking for automatization opportunities, improving...
-
Systems Incident Support Analyst
hace 8 meses
City, México Prime Personnel A tiempo completoThis leading Commercial Bank is offering an experienced Systems Support Analyst the opportunity to join their small service support team. Essentially, you will have experience working in a bank and have demonstrable knowledge of Gloss, Intellimatch and CIF. You will be tasked with taking up incidents and system errors from the bank’s users across the...
-
Senior Support Analyst, Application Support
hace 7 meses
Mexico City Maersk A tiempo completoThe Maersk vision is to become the Global Integrator of container logistics - connecting and simplifying our customers' supply chain. We know we will only achieve this vision with the right people and the right technology. We are hoping that you will be the right person to join the part of Maersk which drives the technology for our warehousing,...
-
Application Support Analyst
hace 7 meses
Mexico City Thomson Reuters A tiempo completoWe are seeking a motivated Application Support Analyst to begin an exciting journey with our global service management team. You will be a key contributor within a team that is central to supporting Thomson Reuters' FindLaw Segment — the world's leading provider of legal information and internet marketing solutions tailored to consumers, small businesses,...
-
Application Support Analyst
hace 7 meses
Mexico City Thomson Reuters A tiempo completoAbout the Role In this opportunity as Application Support Analyst - Customer Service, you will: Deliver reliable infrastructure and application operations according to business expectations across the application portfolio. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate...
-
Apps Support Intmd Analyst
hace 7 meses
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...
-
Technical Support Analyst
hace 3 meses
City, México PayJoy A tiempo completo**About PayJoy** PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...
-
Accounting Analyst Sr.
hace 2 meses
Mexico City Goodyear A tiempo completoLugar: MX - Central Office - Santa Fe Representante de Adquisición de Talento de Goodyear: SONIA NIETO #LI-SN1 Accounting Senior Analyst Mexico - hybrid (4 days onsite and 1 HO) Primary Purpose The accounting analyst (country) reports directly to the coordinator/Accounting manager/Country controller who reports functionally to the...
-
Technical Support Analyst L1
hace 6 meses
Mexico City Westcon Mexico, S.A. de C.V. A tiempo completoAbout the role: This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite...
-
Technical / System Analyst Intermediate
hace 3 meses
Mexico City Nuvit Service A tiempo completoTechnical/Systems Analyst IntermediateDescription Support the new integration of applications and new data configurations into Sail Point Setup New Access rules. Log Analysis for the Creation/Modification & Deletion of User accounts Monitoring the Scheduled Jobs (Task Schedulers), documenting of issues, taking the corrective Action if there are failures...
-
Senior Appian Platform Support Analyst- AWS Cloud
hace 7 meses
Mexico Nuvit Service A tiempo completoThe role involves serving as a Senior Technical Systems Analyst to support the operation of an Appian platform in the AWS cloud. Responsibilities include supporting the deployment of Appian code, monitoring and controlling Appian environments in PRE and PRO environments, providing L1 support for Appian applications in PRO, supporting deployments of new...
-
Business Analyst
hace 1 mes
Mexico City Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Technical Support Analyst L1
hace 6 meses
Mexico City TD SYNNEX A tiempo completoAbout the role:This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite...
-
Revenue Analyst, PROS
hace 2 meses
Mexico City Preferred Hotels & Resorts A tiempo completoGENERAL SUMMARY The Revenue Analyst, Preferred Revenue Optimization Services (“PROS”) serves four primary functions on behalf of Preferred Travel Group globally: (1) Provides service to approximately 450 member hotels in the areas of CRS and distribution channel optimization and education. (2) Supports the internal regional teams through the creation...
-
Senior IS Analyst
hace 7 meses
Mexico City F1605 Franklin Templeton Investment Services (Mexico), S de RL A tiempo completoAt Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe...
-
IT Business Analyst
hace 2 semanas
Mexico City Autoliv Mexico A tiempo completoIT Business AnalystLeading technical aspects of the implementation of new solutions, documenting business requirements, modelling processes and roles, configuring integrated solutions, ensuring information security and supporting a global solutions.What you’ll do:• Ensure business requirements are met and aligned with strategy• Improve connection...
-
Financial Analyst
hace 7 meses
Mexico City VISA A tiempo completoJob Description And Responsibilities The Financial analyst role reports to the Controllership Support Manager for Mexico and is responsible to assist Business Functions for the Andean Region (Colombia, Ecuador, Perú and Venezuela) such as Marketing, VCA, Product Solutions, Sales, and other functional areas to manage high P&L impact projects as...
-
Business Analyst
hace 1 mes
Mexico City Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...