Support Analyst

hace 3 meses


Mexico City Temenos A tiempo completo

THE ROLE

 Provides expertise and assistance to resolve problems/issues on T24 application raised by Temenos customers in the region. The individual is expected to work closely with Technical Support Team and assist customers with a variety of different questions, concerns and problems in an efficient and timely manner by taking ownership of each case from beginning to end.

OPPORTUNITIES You will provide guidance and advice to less experienced Product Support consultants in case of complex issues. You will have strong proficiency in the tools, systems, procedures that are used to accomplish the job. You will track and maintain constant communication with the customer from the beginning to the end of any established
case, issue, or concern. You will be responsible for maintaining positive and loyal relationship between Temenos and its customers. SKILLS You should have 5+ years’ experience in customer support required. You should be bilingual in English and Spanish You should have a Bachelor’s Degree. You should have technical knowledge as you will be supporting a bank platform.   VALUES Care  about people needs Commit  all assigned duties Collaborate  with all the Product Support Team Challenge  and growth yourself working with dynamic teams   SOME OF OUR BENEFITS include: Maternity leave:  Transition back with 3 days per week in the first month and 4 days per week in the second month
Civil Partnership:  1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
Family care:  4 weeks of paid family care leave
Recharge days:  4 days per year to use when you need to physically or mentally needed to recharge
Study leave:  2 weeks of paid leave each year for study or personal development 

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