Technical Support Analyst
hace 6 meses
We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate As first point of contact, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. Your main purpose is to diagnose and resolve both technical and product functional inquiries. You will be responsible for proactive, seamless customer service in response to client service requests received via multiple channels for the assigned product family. You will collaborate internally with regional departments, deliver exceptional service by investigating, reporting, and documenting customer issues and/or enhancement requests while ensuring that both internal and external stakeholders are updated as appropriate. Working closely with senior team members, you will actively participate in discussions to optimize the customer experience. If this sounds like an opportunity you are interested in, then we would love to talk to you
About You – experience, education, skills, and accomplishments
Bachelor’s degree or equivalent, relevant work experience 3 years of client services or related experience 3 years of experience in a software application support role, or as a systems librarian or other technical librarian role Must be fluent in English and SpanishIt would be great if you also had…
Proven skills with MS Office Suite of products High analytical abilities and an integrated perspective Ability to communicate in both technical and non-technical language with customers and co-workers Ability to learn new software products quickly and to adapt to changes in delivered services Self-motivation and ability to maneuver in a multitasking environment Independence, initiative, and ability to learn and follow through on tasks Ability to work under pressure Experience working with libraries or in higher education Familiarity with HTML, CSS, SQL and data interchange formats like XML or JSON Experience working with Salesforce or Atlassian JIRAWhat will you be doing in this role?...
Analyzing customer cases and responding promptly to customers on these cases. Determining which customer cases should be reported to the Rapido development team as defects. Linking customer cases to existing development defects that match the customer's reported issue. Handling re-indexing procedures to fix data issues for customers. Creating defect reports for the Rapido development team's review in Jira. Providing assistance with 'System Down' issues during normal business hours.About the Team
The LATAM Support Team supports Ex Libris’ library related products, used by libraries world-wide. The team consists of analysts in Peru, Chile, Brazil, Colombia and Mexico, and sits within the larger Ex Libris Support Department, part of Clarivate’s Customer Care organization.
We support organizations not only from Latin America, but also the Caribbean and other Spanish and Portuguese speaking institutions around the globe. Join us in this marvelous adventure.
Hours of Work
Full time, permanent Although duties are typically performed during normal business hours, occasional off-hours may be required Hybrid positionAt Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
-
Technical Support Analyst
hace 2 meses
City, México PayJoy A tiempo completo**About PayJoy** PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...
-
Technical Business Analyst
hace 3 semanas
Mexico City Upwork A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Business Analyst to join our team working with a large enterprise client, responsible for bridging the gap between technical capabilities and business needs. This role covers a range of responsibilities, including data analysis, dashboard creation, testing, and Salesforce administration.Key...
-
Technical Support
hace 1 día
Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Technical / System Analyst Intermediate
hace 2 meses
Mexico City Nuvit Service A tiempo completoTechnical/Systems Analyst IntermediateDescription Support the new integration of applications and new data configurations into Sail Point Setup New Access rules. Log Analysis for the Creation/Modification & Deletion of User accounts Monitoring the Scheduled Jobs (Task Schedulers), documenting of issues, taking the corrective Action if there are failures...
-
Technical Support Engineer
hace 6 meses
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...
-
Senior Appian Platform Support Analyst- AWS Cloud
hace 5 meses
Mexico City Nuvit Service A tiempo completoThe role involves serving as a Senior Technical Systems Analyst to support the operation of an Appian platform in the AWS cloud. Responsibilities include supporting the deployment of Appian code, monitoring and controlling Appian environments in PRE and PRO environments, providing L1 support for Appian applications in PRO, supporting deployments of new...
-
Technical Support Mgmt
hace 5 meses
Mexico City Fortinet A tiempo completoJob Duties: Provide first-level supervision to a group to Level 1 - Level 3 support engineers, managing workload, response, resolution, and quality. Monitor and manage support engineer queues and escalate issues as necessary. Ensure SLA´s are honored and premium support accounts are managed properly. Perform case reviews and provide 1:1 monthly feedback to...
-
Technical Support Analyst L1
hace 5 meses
Mexico City Westcon Mexico, S.A. de C.V. A tiempo completoAbout the role: This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite...
-
Senior Technical Support Specialist
hace 4 meses
Mexico City Emplifi A tiempo completoJob Summary As a Senior Technical Support Specialist within our Global Support team, you will play a critical role in delivering exceptional technical support and guidance to our customers. Your responsibilities will include troubleshooting, diagnosing, and resolving customer issues, all while ensuring an outstanding level of customer satisfaction....
-
Senior Desktop IT Support Analyst
hace 2 semanas
Mexico City inSync Staffing A tiempo completoSenior Desktop Analyst Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues – Dell environment, autopilot / PXE Microsoft 0365 Office – resolving customer issues, SME on SharePoint and Teams end user support Account administration (e.g. Active Directory, group policy, Okta, logon problems including remote...
-
Technical Support Analyst L1
hace 5 meses
Mexico City TD SYNNEX A tiempo completoAbout the role:This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite...
-
Technical Support Engineer
hace 2 semanas
Mexico City Okta, Inc. A tiempo completoGet to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Technical Support Engineer
hace 3 meses
Mexico City Okta, Inc. A tiempo completoGet to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Oracle Technical Analyst
hace 4 meses
Mexico City DP World Australia A tiempo completoWe are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The...
-
Manager, Technical Support
hace 4 semanas
Mexico City Gigamon A tiempo completoDescription At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate...
-
Technical Support Engineer
hace 5 meses
Mexico City Alia Integrando Talento A tiempo completoA leading IT services company that helps businesses monitor and support cloud and data services infrastructure networks, is looking for its next Technical Support Engineer.Requirements:5 years of Techincal Support Experience in either networking or security Bachelor’s degree in Computer Science, Computer Technology, related technical discipline, or equal...
-
Sr. Technical Support Engineer
hace 6 meses
Mexico City Alia Integrando Talento A tiempo completoDescriptionWe are looking for a Level 2 Technical Support Engineer to work with and across all functional areas of the company to resolve customer issues and achieve high levels of customer satisfaction.The right candidate will be an empowered self-starter familiar with working in a fast-paced environment.The position will have the responsibility to work...
-
Support Analyst
hace 3 meses
Mexico City Temenos A tiempo completoTHE ROLE Provides expertise and assistance to resolve problems/issues on T24 application raised by Temenos customers in the region. The individual is expected to work closely with Technical Support Team and assist customers with a variety of different questions, concerns and problems in an efficient and timely manner by taking ownership of each case...
-
Technical Support Engineer 2
hace 6 meses
Mexico City Datadog A tiempo completoTechnical Support Engineer 2 Mexico City, Mexico Technical Support Engineer 2 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via...
-
Technical Support Agent
hace 3 semanas
Mexico City GoFleet A tiempo completoTechnical Support AgentIn Office | Mexico CityAbout the company:We're a leader in fleet management, delivering advanced telematics solutions to minimize vehicle downtime. Our mission is to provide exceptional, tailor-made services using cutting-edge technology. We provide fleet management hardware, an AI-driven software platform, and fleet management...